BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

This Business is not BBB accredited

Zipcar, Inc.

Find a Location

Phone: (617) 933-5070 Fax: (617) 995-4300 View Additional Phone Numbers 35 Thomson Pl, Boston, MA 02210 http://www.zipcar.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Zipcar Inc. is a membership based company that allows members to share cars by the hour or day-on their terms. The cars are outfitted with wireless technology, creating a reservation system and strategically placing the cars around key cities and neighborhoods.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Zipcar, Inc. include:

  • Failure to respond to 4 complaints filed against business

Factors that raised the rating for Zipcar, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

148 complaints closed with BBB in last 3 years | 74 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 44
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 87
Total Closed Complaints 148

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Zipcar, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 14

Additional Information

top
BBB file opened: May 10, 2005 Business started: 01/11/2000 in MA Business incorporated: 06/19/2000 in MA
Type of Entity

Corporation

Business Management
Mr. Mark Norman, President & COO Mr. Russell Onofrio, VP of Member Services Ms. Abby Westlund, Member Services Manager
Contact Information
Principal: Mr. Mark Norman, President & COO
Customer Contact: Ms. Abby Westlund, Member Services Manager
Number of Employees

600

Business Category

AUTOMOBILE RENTING AUTOMOBILE LEASING CLUBS-AUTOMOBILE

Industry Tips
Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Zipcar, Inc. has received 2.25 out of 5 stars based on 14 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations