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Phone: (617) 933-5070 Fax: (617) 995-4300 View Additional Phone Numbers 35 Thomson Pl, Boston, MA 02210
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Zipcar Inc. is a membership based company that allows members to share cars by the hour or day-on their terms. The cars are outfitted with wireless technology, creating a reservation system and strategically placing the cars around key cities and neighborhoods.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Zipcar, Inc. include:
- Failure to respond to 47 complaint(s) filed against business
Factors that raised the rating for Zipcar, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||82|
|Total Closed Complaints||180|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Type of Entity
Business ManagementMs. Kaye Ceille, President Mr. Mark Norman, President & COO Mr. Russell Onofrio, VP of Member Services Ms. Abby Westlund, Member Services Manager
Number of Employees
AUTOMOBILE RENTING AUTOMOBILE LEASING CLUBS-AUTOMOBILE Passenger Car Rental (NAICS: 532111)
Industry TipsFinding a Reliable Used Car - 5 Tips - Video Read Before You Sign Renting a Car
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview