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BBB Business Review

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BBB Accredited Business since

Village Detail

Phone: (978) 263-0528 101 Great Road, Acton, MA 01720 http://www.villagedetail.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Village Detail specializes in auto detailing, Paint Restoration, Scratch Removal, rim restoration, bumper repainting, odor control, upholstery cleaning, snow plowing, and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Village Detail meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Village Detail include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Village Detail
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: May 26, 2009 Business started: 05/26/2009 in MA Business started locally: 10/01/2009 Business incorporated 09/25/2009 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dan Viens, Owner
Contact Information
Principal: Mr. Dan Viens, Owner
Number of Employees

3

Business Category

AUTOMOBILE DETAILING DEODORIZING & DISINFECTING ODOR NEUTRALIZER AUTO PAINTLESS DENT REPAIR AUTO SERVICE - STEAM CLEANING AUTO UPHOLSTERY CLEANING AUTOMOBILE RECONDITIONED DETAILING SNOW REMOVAL SERVICE All Other Automotive Repair and Maintenance (NAICS: 811198)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 5:00 PM
Su: 10:00 AM - 4:00 PM
Method(s) of Payment
Cash
Checks
Visa
MasterCard
Service Area
Village Detail provides their services in MIDDLESEX County MA.
Eastern Massachusetts
Alternate Business Names
DV Auto Detailing LLC
Industry Tips
Automobile Repair and Services Finding a Reliable Automobile Repair Shop - 5 Tips - Video Hiring a Snow Removal Contractor

Customer Review Rating plus BBB Rating Summary

Village Detail has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.