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BBB Accredited Business since

Southern Auto Sales, Inc.

Phone: (781) 871-1111 Fax: (781) 421-3155 189 VFW Drive, Rockland, MA 02370 View Additional Email Addresses http://www.southernautomall.com

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Description

Southern Auto Sales is a full-service automotive dealership specializing in pre-owned automobiles. Services include bank financing, warranties, mechanic service, detailing and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Southern Auto Sales, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Southern Auto Sales, Inc. include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Southern Auto Sales, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

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BBB file opened: April 05, 2011 Business started: 01/01/2008 in MA Business incorporated: 06/15/2009 in MA
Type of Entity

Corporation

Business Management
Mr. Gary Lundgren, President Mr. John Lundgren, Vice-President
Contact Information
Principal: Mr. Gary Lundgren, President
Principal: Mr. John Lundgren, Vice-President
Number of Employees

2

Business Category

AUTOMOBILE DEALERS-USED CARS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE DEALERS-USED CARS-WHOLESALE Used Car Dealers (NAICS: 441120)

Products & Services

Southern Auto Sales, Inc. sells the following brand(s): Audi, Chevrolet, Dodge, Ford, GM, Honda, Jeep, Others, Subaru, Toyota, Volkswagen

Southern Auto Sales, Inc. offers the following product(s): Extended Warranties, Financing, Pre-owned Cars, Used Cars

Method(s) of Payment
Cash
Bank Check
Cashiers Check
Wire Transfer
Visa
MasterCard
American Express

Refund and Exchange Policy
The business stats all vehicles are guaranteed to pass state inspection and include a 5,000-mile warranty at no additional cost. They will refund your money if they cannot or will not repair any mechanical defects which affect safety or drive-ability.
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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