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BBB Business Review

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BBB Accredited Business since

Sega Auto Sales & Service, Inc.

Phone: (781) 324-2334 Fax: (781) 324-2825 449 Ferry St, Malden, MA 02148 http://www.segaautocenter.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Sega Auto Sales & Services offers the sale, service & maintenance of pre-owned vehicles, flatbed & wheel-lift towing, free auto pick-up & delivery, car rental on site, free shuttle service, auto recycling for old or used vehicles and AAA and senior discounts.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sega Auto Sales & Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sega Auto Sales & Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Sega Auto Sales & Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 13

Additional Information

BBB file opened: January 01, 1997 Business started: 01/01/1997 in MA Business incorporated 01/22/2008 in MA
Type of Entity

Corporation

Business Management
Mr. Gilson Queiroga, President
Contact Information
Principal: Mr. Gilson Queiroga, President
Number of Employees

2

Business Category

AUTOMOBILE DEALERS-USED CARS TOWING-AUTOMOTIVE AUTOMOBILE REPAIRING COLLISION AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE DIAGNOSTIC SERVICE Used Car Dealers (NAICS: 441120)

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
S: 9:00 AM - 5:00 PM
Su: Closed
Method(s) of Payment
American Express
Cash
Check
Discover Card
MasterCard
Visa
Service Area
Sega Auto Sales & Service, Inc. provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, EAST BOSTON, GROVE HALL, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Sega Auto Sales & Service, Inc. has received 4.95 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.