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BBB Business Review

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BBB Accredited Business since

Scott Motors, Inc.

Phone: (401) 438-5555 Fax: (401) 434-8678 View Additional Phone Numbers 777 Taunton Ave, East Providence, RI 02914 View Additional Email Addresses http://www.scottvw.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Scott Motors, Inc./Scott Volkswagen is a volkswagen dealer selling new and pre-owned automobiles as well providing repair, parts, collision, and inspection service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scott Motors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Scott Motors, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Scott Motors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: May 01, 2008 Business started: 03/01/1948 in RI Business incorporated 03/22/1948 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Consumer Protection Unit
150 South Main Street, Providence RI 02903
http://www.riag.ri.gov/home/ContactUs.php
Phone Number: (401) 274-4400
The number is 446.

Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Brad Scott, General Manager
Number of Employees

42

Business Category

AUTOMOBILE DEALERS-USED CARS AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE INSPECTION STATIONS Used Car Dealers (NAICS: 441120)

Products & Services

Scott Motors, Inc. sells the following brand(s): Multiple pre-owned lines, New Volkswagens, Volkswagen

Scott Motors, Inc. offers the following product(s): Auto Parts, Auto Repair, Collision Repair, Custom Paint Work, New and Used Vehicles

Hours of Operation
M: 7:00 AM - 8:00 PM
T: 7:00 AM - 8:00 PM
W: 7:00 AM - 8:00 PM
Th: 7:00 AM - 8:00 PM
F: 7:00 AM - 6:00 PM
S: 8:00 AM - 6:00 PM
Su: 12:00 PM - 5:00 PM
Alternate Business Names
Scott Volkswagen
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Scott Motors, Inc. has received 4.21 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.