BBB Business Review

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This business is not BBB accredited.

F & R Auto Sales, Inc.

Phone: (508) 678-3208 Fax: (508) 678-7181 1052 State Road, Westport, MA 02790

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F & R Auto Sales, Inc  is a used car dealership incorporated in Massachusetts in 2004.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for F & R Auto Sales, Inc. include:

  • 34 complaint(s) filed against business
  • Failure to respond to 6 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for F & R Auto Sales, Inc. include:

  • Length of time business has been operating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 18
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

26 Customer Reviews on F & R Auto Sales, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 2
Negative Experience 22
Total Customer Reviews 26

Additional Information

BBB file opened: March 28, 2005 Business started: 09/01/2003 in MA Business under new ownership as of: 01/01/2013 Business incorporated 05/18/2004 in MA
Type of Entity


Business Management
Mr. Frank Correiro, Owner
Contact Information
Principal: Mr. Frank Correiro, Owner
Number of Employees


Business Category


Hours of Operation
M: 9:00 AM - 6:30 PM
T: 9:00 AM - 6:30 PM
W: 9:00 AM - 6:30 PM
Th: 9:00 AM - 6:30 PM
F: 9:00 AM - 6:30 PM
S: 9:00 AM - 5:00 PM
Su: 12:00 PM - 5:00 PM
Method(s) of Payment
Money Order
Debit card
Industry Tips
Buying a Used Car Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

F & R Auto Sales, Inc. has received 1.15 out of 5 stars based on 26 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.