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Description

Direct Auto Mall, Inc. offers pre-owned automobile sales, service and finance. Their website offers the ability to request a specific make and model vehicle and Direct Auto Mall, Inc. will search for the vehicle and contact the customer when the vehicle becomes available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Direct Auto Mall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Direct Auto Mall include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Direct Auto Mall
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 12

Additional Information

BBB file opened: March 31, 2006 Business started: 01/01/1999 in MA Business incorporated 01/01/2000 in MA
Type of Entity

Corporation

Business Management
Mr. Marcio Vasconcelos, President
Contact Information
Principal: Mr. Marcio Vasconcelos, President
Number of Employees

18

Business Category

AUTOMOBILE DEALERS-USED CARS TIRE DEALERS AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PURCHASING CONSULTANTS AUTOMOBILE DIAGNOSTIC SERVICE Used Car Dealers (NAICS: 441120)

Products & Services

Direct Auto Mall sells the following brand(s): Acura, Audi, BMW, Chevrolet, Chrysler, Dodge, Escalade, Ford, GMC, Honda, Hyundai, Infiniti, Kia, Lexus, Lincoln, Mercedes, Mitsubishi, Nissan, Saturn, Scion, Subaru, Toyota, VW

Direct Auto Mall offers the following product(s): Cars, SUV's, Trucks

Service Area
Direct Auto Mall provides their services in MASSACHUSETTS.
Massachusetts
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a Used Car Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Direct Auto Mall has received 4.7 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.