BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Direct Auto Mall, Inc. offers pre-owned automobile sales, service and finance. Their website offers the ability to request a specific make and model vehicle and Direct Auto Mall, Inc. will search for the vehicle and contact the customer when the vehicle becomes available.
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A BBB Accredited Business since
BBB has determined that Direct Auto Mall meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Direct Auto Mall include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||20|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Business ManagementMr. Marcio Vasconcelos, President
Number of Employees
AUTOMOBILE DEALERS-USED CARS TIRE DEALERS AUTOMOBILE TUNE UPS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PURCHASING CONSULTANTS AUTOMOBILE DIAGNOSTIC SERVICE Used Car Dealers (NAICS: 441120)
Products & Services
Direct Auto Mall sells the following brand(s): Acura, Audi, BMW, Chevrolet, Chrysler, Dodge, Escalade, Ford, GMC, Honda, Hyundai, Infiniti, Kia, Lexus, Lincoln, Mercedes, Mitsubishi, Nissan, Saturn, Scion, Subaru, Toyota, VW
Direct Auto Mall offers the following product(s): Cars, SUV's, Trucks
Service AreaDirect Auto Mall provides their services in MASSACHUSETTS.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview