BBB Business Review

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This business is not BBB accredited.

South Shore BMW

Phone: (781) 982-4556 View Additional Phone Numbers 1040 Hingham St, Rockland, MA 02370 View Additional Email Addresses

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BMW Gallery of Norwell specializes in auto sales.  The business products and services include but are not limited to new cars, certified pre-owned cars, loaner & service vehicles, financing, leasing, service, parts and more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for South Shore BMW include:

  • 5 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for South Shore BMW include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on South Shore BMW
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 17, 2010 Business started: 03/04/1946 in MA Business incorporated 06/30/2001 in DE
Type of Entity


Business Management
Mr. Avery Trumbo, General Manager Ms. Lisa Miles, Business Manager Mr. Kevin Misanko, Director of Operations Mr. Steve Stein, Business Development
Contact Information
Customer Contact: Mr. Steve Stein, Business Development
Principal: Mr. Avery Trumbo, General Manager
Related Businesses
Honda Gallery BMW Gallery of Norwood Mazda Gallery Volkswagen Gallery
Number of Employees


Business Category


Products & Services

South Shore BMW sells the following brand(s): BMW

Method(s) of Payment
American Express
Service Area
South Shore BMW provides their services in MASSACHUSETTS.
Alternate Business Names
Gallery Automotive Group, LLC
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

South Shore BMW has received 2.78 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.