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BBB Business Review Reliability Report for
Lexus of Watertown

A BBB Accredited business since 9/8/2008

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 114
Business Name:
Lexus of Watertown
Business Address: 330 Arsenal Street
Watertown, MA 02472
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Original Business Start Date: 1/1/1960
Type of Entity: Corporation
Incorporated: 1960 in MA
Principal:
Vincent Liuzzi, General Manager
Customer Service Contact:
Jennifer Ward, Customer Relations
Number of Employees: 150
Phone Number:
(617) 926-5200
Fax Number:
(617) 393-1450
Email Address:
vliuzzi@lexusofwatertown.com
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 9/8/2008
Type of Business:
AUTOMOBILE DEALERS-NEW CARS
Website Address:

http://www.lexusofwatertown.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

Mr. Vincent Liuzzi , General Manager

Industry Tips

Industry Tips

Read Before You Sign

Buying a New Car

BBB Accreditation

This business has been a BBB Accredited Business since September 2008. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 7 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 7 complaint(s) closed in the last 36 months, 2 were closed in the last 12 months.

These complaints concerned:

1 regarding Contract Issues
1 regarding Credit, Billing or Collection Issues
2 regarding Customer Service Issues
1 regarding Repair Issues
1 regarding Sales Practice Issues
1 regarding Service Issues

These complaints were closed as:

1 Administratively Closed
6 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Lexus of Watertown sells and services new and pre-owned Lexus vehicles. The dealership maintains a parts inventory and service department. The company states that it provides a limited warranty on all used vehicles that it sells.



Lexus of Watertown sells the following brand(s): Lexus

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 114

Report as of: 2/9/2010
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