Business ProfileforKelly Jeep Chrysler, Inc.

I leased a new vehicle through Kelly Jeep in June of 2023. In November of 2023 the car was not working. At this point I have ***** miles on the car. I got the car towed to the dealership. They called me that evening and said there must be a ghost in the car because they can see it malfunctioned but cant figure out why and suggested I leave it there for a day or two . Fast Forward to today , I am still without my new vehicle. It has been several months with no communication as to what happened to my car. I decided it was time to put in a call and see what is going on. The service manager **** said the car is fine and to come get it . I asked for the diagnostic report as it was promised to me to see the work that was done on the car the months it had been sitting there. They have no report to give me and have no work order to show me what they did for repairs. **** told us for peace of mind it may be best to be put in a new vehicle since this one may not be safe . After that we never heard from him again . Another 9 days went by and we got a call from a manager named ***** . He said, we have three options. Buy out the lease, buy the car outright or take my car back as is. I have been endlessly trying to come up with a solution. I told them I would take the car back as long as they can guarantee the car is safe to drive and if I can have a copy of the diagnostic report. They will not do either . This car stopped in a rotary by itself with my child in the car the first time . It was dangerous and scary . The second time the car completely malfunctioned but thankfully I was home . Nothing worked and every light was on in the car . The wheel was locked among every other light in the car flashing including the engine. I just want a safe car . Thats all I was asking for . They did not reach out once to update me . If I didnt call them they would have never called me. I was also promised to be reimbursed for the months I have paid and now they took that back too.