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BBB Business Review Reliability Report for
Kelly Honda

A BBB Accredited business since 9/30/1997

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 69730
Business Name:
Kelly Honda
Kelly Automotive Group
Business Address: 540 Lynnway
Lynn, MA 01905
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Original Business Start Date: 1/1/1996
Incorporated: 1996 in MA
Principal:
Brian D. Kelly, President
Customer Service Contact:
Bob Levenson, General sales Complaint handler
Number of Employees: 25
Phone Number:
(781) 595-5252
Fax Number:
(978) 922-2610
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 9/30/1997
Type of Business:
AUTOMOBILE DEALERS-NEW CARS
AUTOMOBILE DEALERS-USED CARS
Website Address:

http://www.kellyauto.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

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Business Management

Mr. Brian D. Kelly , President
Mr. Bob Levenson , General sales Complaint handler

Industry Tips

Industry Tips

Read Before You Sign

Buying a New Car

BBB Accreditation

This business has been a BBB Accredited Business since September 1997. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 2 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 2 complaint(s) closed in the last 36 months, 2 were closed in the last 12 months.

These complaints concerned:

1 regarding Refund or Exchange Issues
1 regarding Sales Practice Issues

These complaints were closed as:

2 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Kelly Honda and Kelly Infiniti are new and used car dealers. The company offers servicing and parts, Monday through Saturday only. The sales office is open 7 days a week. The company was established and incorporated in Massachusetts in May of 1996. The company employs 25 people. Mr. Brian D. Kelly is the President. Mr. Roland D. Kelly is the Treasurer. Ms. Cathleen Kavanaugh is the Secretary. Inquiries or complaints may be directed to the attention of Mr. Brian Kelly.



Kelly Honda sells the following brand(s): Nissan, Infiniti, Jeep, Chrysler, Honda, Harley Davidson

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 69730

Report as of: 2/9/2010
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