Business ProfileforIra Motor Group

I am completely unhappy about the experience I have had with this company.I purchased a 2020 ***** CRV in 2021 from the showroom floor in ****, ***** ( formerly Prime) At time off purchase I purchased several additional warranty services contracts as I am a handicapped widow and didn't have anyone to assist me with car care or repair.I moved to ******* in May 2023 and was unable to find any dealership or company to honor the warranties here.After contacting the warranty company I was told I could cancel these warranties and get a refund. I did cancel at the end of December 2023 and have still not gotten the refund of over $3,000.I kept calling and getting promises but never got anyone to follow through. I finally reached out to someone in corporate who promised that he would help. I did finally get two phone calls from the ****, ***** office that day but still had no results.Later, I was told a check had been sent. When I received the check the envelope and contents had clearly been tampered with so that when I opened the check to cash it the numbers from the routing numbers came off and it was not able to be processed .I contacted the company again and was told that they could issue a new check and send it overnight mail.When I talked with someone at the accounting office they asked me for the pictures that I took of the damaged check including the envelope where you could see that the numbers from the check itself had been so compressed it stuck to the envelope and ripped off the check itself. I was told by ***************** from the accounting office that she would look into it. Months have gone by and I still have not received any communication or replacement check from IRA ************************ will NEVER purchase another ***** vehicle or purchase from the IRA ******************** of dealerships. They clearly are quick to take your funds but very slow and deliberate not to return them I think this business is a sham and they are thieves. DON'T EVER PURCHASE FROM THEM