BBB Business Review

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This business is not BBB accredited.

Honda Gallery

Phone: (781) 944-7750 88-98 Walkers Brook Dr., Reading, MA 01867 http://www.thehondagallery.com


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Description

Honda Gallery specializes in auto sales.  The business products and services include but are not limited to new cars, certified pre-owned cars, loaner/service vehicles, financing, leasing, service, parts and more.



BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Honda Gallery include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Honda Gallery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 11, 1987 Business started: 12/11/1987 in MA Business incorporated 06/22/2007 in MA
Type of Entity

Corporation

Business Management
Mr. Frank McLaughlin, General Manager Mr. Kevin Misanko, Director of Operations
Contact Information
Principal: Mr. Frank McLaughlin, General Manager
Customer Contact: Mr. Steve Stein, Business Development
Related Businesses
BMW Gallery of Norwood South Shore BMW Mazda Gallery Volkswagen Gallery
Number of Employees

61

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE DEALERS-USED CARS AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE REPAIRING & SERVICE EQUIPMENT & SUPPLIES AUTOMOBILE LEASING Automobile and Other Motor Vehicle Merchant Wholesalers (NAICS: 423110)

Products & Services

Honda Gallery sells the following brand(s): Honda

Honda Gallery offers the following product(s): New and pre-owned cars

Hours of Operation
M: 9:00 AM - 9:00 PM
T: 9:00 AM - 9:00 PM
W: 9:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 7:00 PM
Su: 11:00 AM - 5:00 PM
Service Area
Honda Gallery provides their services in MASSACHUSETTS.
Alternate Business Names
Gallery North, Inc.
Industry Tips
Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Honda Gallery has received 3.45 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.