BBB Business Review
BBB Accredited Business since
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First Hyundai sells new and used cars, parts, and has a service department for repairs and collision.
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A BBB Accredited Business since
BBB has determined that First Hyundai meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for First Hyundai include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 24 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||24|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Business ManagementMr. Joseph Ruggiero Jr., President Ms. Michelle Rogers, Office Manager
Number of Employees
AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE DEALERS-USED CARS New Car Dealers (NAICS: 441110)
Hours of Operation
|M||:||7:30 AM - 8:00 PM|
|T||:||7:30 AM - 8:00 PM|
|W||:||7:30 AM - 8:00 PM|
|Th||:||7:30 AM - 8:00 PM|
|F||:||7:30 AM - 6:00 PM|
|S||:||7:30 AM - 5:00 PM|
|Su||:||11:00 AM - 5:00 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states customers who pay or leave a cash or credit card deposit will receive Full refund pending Management approval with in 5 business days of approval. Customers who pay or leave a deposit in the form of a personal check will receive full refund after 10 Business days with Management approval. Cash and check refunds will be paid back to customer in the form a business check. Credit Card refunds will be credited back to the original card used for payment or deposit.
Service AreaFirst Hyundai provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Industry TipsBuying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview