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BBB Business Review Reliability Report for
Commonwealth Motors

A BBB Accredited business since 11/12/2008

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 43217
Business Name:
Commonwealth Motors
Commonwealth Chevrolet
Commonwealth Honda
Commonwealth Kia
Commonwealth Volkswagon
Business Address: 1 Commonwealth Drive
Lawrence, MA 01841
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 1/1/1991
Type of Entity: Corporation
Incorporated: 1991 in MA
Principal:
Charles Daher, President
Customer Service Contact:
Charlene Kruszczynski, Assistant
Number of Employees: 176
Phone Number:
(978) 687-3000
Fax Number:
(978) 685-6019
Email Address:
info@shopuslast.com
Method(s) of Payment Accepted: Cash
Personal Check
MasterCard
Visa
American Express
Debit Card
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 11/12/2008
Type of Business:
AUTOMOBILE DEALERS-NEW CARS
AUTOMOBILE DEALERS-USED CARS
Website Address:

http://www.shopuslast.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

Mr. Charles Daher , President

Industry Tips

Industry Tips

Read Before You Sign

Buying a New Car

BBB Accreditation

This business has been a BBB Accredited Business since November 2008. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

On 07/03/03 the Better Business Bureau wrote to the company askin them to substantiate advertising claims made in local newspapers regarding the company's actual prices and the advertising claim we'll give you at least $2000 for your trade towards any car. As of 07/30/03 the BBB has not received a response. On August 30, 2006 the Better Business Bureau wrote to Chales Daher's Commonwealth Motors, Inc. and asked the company to substantiate the fo llowing advertising claims: New England's Best Prices! I Guarantee It! As of September 22, 2006 the Better Business Bureau has not received a written response from the company.

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 26 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 26 complaint(s) closed in the last 36 months, 10 were closed in the last 12 months.

These complaints concerned:

2 regarding Contract Issues
2 regarding Credit, Billing or Collection Issues
3 regarding Customer Service Issues
2 regarding Guarantee or Warranty Issues
1 regarding Product Quality Issues
4 regarding Refund or Exchange Issues
6 regarding Repair Issues
4 regarding Sales Practice Issues
2 regarding Service Issues

These complaints were closed as:

16 Administratively Closed
10 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Commonwealth Motors sells new and pre-owned automobiles.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 43217

Report as of: 11/21/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont