BBB Business Review

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This business is not BBB accredited.

Colonial Nissan of Medford, Inc.

Phone: (781) 395-5300 Fax: (781) 395-4863 View Additional Phone Numbers 104 Mystic Avenue, Medford, MA 02155 View Additional Email Addresses http://www.buycolonialnissan.com


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Description

Colonial Nissan of Medford specializes in sales of both New & Used Cars and also offers repairing , service ans sells automobile parts. 


BBB Accreditation

On 4/2/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Colonial Nissan of Medford, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Colonial Nissan of Medford, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Colonial Nissan of Medford, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 17, 2004 Business started: 07/01/2003 in MA Business incorporated 07/01/2003 in MA
Type of Entity

Corporation

Business Management
Mr. Joe Gerbino, General Manager Mr. Scott Mulcahy, General Sales Manager
Contact Information
Principal: Mr. Joe Gerbino, General Manager
Principal: Mr. Scott Mulcahy, General Sales Manager
Number of Employees

35

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE PURCHASING CONSULTANTS AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE OIL & LUBE SERVICES AUTOMOBILE LEASING AUTOMOBILE DEALERS-USED CARS New Car Dealers (NAICS: 441110)

Products & Services

Colonial Nissan of Medford, Inc. sells the following brand(s): Nissan, Nissan

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 5:00 PM
Su: 12:00 PM - 4:00 PM
Method(s) of Payment
Master Card
Visa
AMEX
Discover
Check
Cash
Service Area
Colonial Nissan of Medford, Inc. provides their services in ALLSTON, BARNSTABLE, BOSTON, BOSTON CLG, BOSTON COLLEGE, BOURNE, BREWSTER, BRIGHTON, BUZZARDS BAY, CAMBRIDGE, CHARLESTOWN, CHATHAM, CHESTNUT HILL, DENNIS, DENNIS PORT, DENNISPORT, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E HARWICH, EAST BOSTON, EAST HARWICH, EASTHAM, FALMOUTH, GROVE HALL, HARWICH, HYDE PARK, JAMAICA PLAIN, MASHPEE, MATTAPAN, MISSION HILL, ORLEANS, PROVINCETOWN, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SANDWICH, SOUTH BOSTON, TRURO, UPHAMS CORNER, WELLFLEET, WEST ROXBURY, WOODS HOLE & YARMOUTH PORT, MA.
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Colonial Nissan of Medford, Inc. has received 3.13 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.