BBB Business Review

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This business is not BBB accredited.

BMW Gallery of Norwood

Phone: (781) 762-2691 Fax: (781) 762-3461 918 Boston Providence Highway, Norwood, MA 02062 View Additional Email Addresses http://bmwgallerynorwood.com


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Description

BMW Gallery of Norwood specializes in auto sales. The business products and services include but are not limited to new cars, certified pre-owned cars, loaner/service vehicles, financing, leasing, service, parts and more.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for BMW Gallery of Norwood include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on BMW Gallery of Norwood
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 03, 1997 Business started: 01/01/1985 in MA Business incorporated 01/01/1985 in MA
Type of Entity

Corporation

Business Management
Mr. Kevin Misanko, Director of Operations Mr. Phillip Poinsatte, General Manager
Contact Information
Principal: Mr. Kevin Misanko, Director of Operations
Principal: Mr. Phillip Poinsatte, General Manager
Related Businesses
Honda Gallery South Shore BMW Mazda Gallery Volkswagen Gallery
Number of Employees

72

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE BODY REPAIRING & PAINTING AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE RADIOS & STEREO SYSTEMS SALES & SERVICE AUTOMOBILE PARTS & SUPPLIES-NEW AUTOMOBILE DEALERS-USED CARS Automobile and Other Motor Vehicle Merchant Wholesalers (NAICS: 423110)

Products & Services

BMW Gallery of Norwood sells the following brand(s): BMW, Honda, Mazda, MINI, Volkswagen

Service Area
BMW Gallery of Norwood provides their services in MASSACHUSETTS.
Alternate Business Names
Gallery Automotive Group, LLC
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

BMW Gallery of Norwood has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.