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BBB Business Review

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BBB Accredited Business since

Bernardi Auto Group

Additional Locations

Phone: (508) 651-3033 Fax: (508) 651-1394 View Additional Phone Numbers 910 Worcester Street, Natick, MA 01760 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Bernardi Auto Group offers a great line of vehicles, including Honda, Audi, Acura, Toyota, Scion, Hyundai, and Volvo at 7 locations in the Greater Boston / Metro West area.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bernardi Auto Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Bernardi Auto Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Bernardi Auto Group
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 20

Additional Information

BBB file opened: October 27, 1992 Business started: 01/01/1963 in MA Business incorporated 01/24/1974 in MA
Type of Entity


Business Management
Mr. Joel E. Richards, General Manager Mr. Jason Branham, C.O.O.
Contact Information
Customer Contact: Mr. Jason Branham, C.O.O.
Principal: Mr. Joel E. Richards, General Manager
Related Businesses
Boston Body Shop, Inc.
Number of Employees


Business Category


Products & Services

Bernardi Auto Group sells the following brand(s): Acura, Audi, Honda, Hyundai, Scion, Toyota, Volvo

Bernardi Auto Group offers the following product(s): New Vehicles, PreOwned Vehicles

Method(s) of Payment
American Express
Master Card
CarCare One
Refund and Exchange Policy
The business state they offers a limited warranty on used vehicles based on age, mileage, and condition. The company’s refund, exchange, and return policies are as follows: Parts Department-All returns must be accompanied by the invoice. The customer shall be limited to the warranties, if any, of the respective manufacturer of the property. Parts may be returned no later than five days from the date of sale, if in original condition. No returns are available on inner tubes, electrical items, or special orders. All returns are subject to a 20 percent handling and restocking fee. No cash refunds. Service Department-Service work is guaranteed for 90 days or 4,000 miles, whichever comes first. If the repair or replacement fails in normal service within that period, it will be fixed free of charge.
Alternate Business Names
Bernardi Acura of Boston Bernardi Audi Bernardi Honda Bernardi Honda of Brockton Bernardi Honda of Natick Bernardi Hyundai Bernardi Toyota and Scion Bernardi, Inc. Volvo of Wellesley
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Bernardi Auto Group has received 4.14 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.