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BBB Business Review

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BBB Accredited Business since

Acton Chrysler Dodge Jeep Ram

Additional Locations

Phone: (978) 263-7300 Fax: (978) 264-9053 196 Great Road, Acton, MA 01720 http://www.actonchrysler.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Acton Chrysler Dodge Jeep Ram is engaged in the sale of new and pre-owned vehicles as well as parts and full service mechanical. The firm was established in Massachusetts in 1988, and incorporated in Delaware that same year. Mr. Coleman W. Hoyt, Jr. is the President, Secretary & Treasurer. Any questions or problems should be directed to the attention of Mr. Hoyt.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Acton Chrysler Dodge Jeep Ram meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Acton Chrysler Dodge Jeep Ram include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Acton Chrysler Dodge Jeep Ram
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: September 04, 2003 Business started: 01/01/1988 in MA Business incorporated 01/01/1988 in DE
Type of Entity

Corporation

Business Management
Mr. Coleman W. Hoyt Jr., President Mr. Christopher Couture, Parts & Service
Contact Information
Principal: Mr. Coleman W. Hoyt Jr., President
Number of Employees

29

Business Category

AUTOMOBILE DEALERS-NEW CARS AUTOMOBILE DEALERS-USED CARS AUTOMOBILE REPAIRING & SERVICE AUTOMOBILE DIAGNOSTIC SERVICE AUTOMOBILE PARTS & SUPPLIES-USED & REBUILT AUTOMOBILE PARTS & SUPPLIES-NEW Automobile and Other Motor Vehicle Merchant Wholesalers (NAICS: 423110)

Products & Services

Acton Chrysler Dodge Jeep Ram sells the following brand(s): Chrysler , Dodge, Jeep, Mopar, Ram

Hours of Operation
M: 7:30 AM - 8:00 PM
T: 7:30 AM - 8:00 PM
W: 7:30 AM - 8:00 PM
Th: 7:30 AM - 8:00 PM
F: 7:30 AM - 6:00 PM
S: 8:00 AM - 5:00 PM
Su: 12:00 PM - 4:00 PM
Method(s) of Payment
VISA
MC
AMX
Check
Cash
Industry Tips
Automatic Transmissions Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Buying a New Car Buying a Used Car Finding a Reliable New Car - 5 Tips - Video Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Acton Chrysler Dodge Jeep Ram has received 4.34 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.