Business ProfileforCranston Collision Center

I was in an accident on 1-29-24, dropped my car off to Cranston Collision Center a few days later. They were very nice and accommodating. They considered my car a total loss and provided us a rental vehicle until the insurance adjuster came out to view our vehicle. Upon giving us a rental we didnt view or take pictures of what the car looked like beforehand. After having to return the rental so the opposing insurance company could pick up the salvaged car and release the check to buy a new car to us. Cranston Collision called us in regards to a ding on the passenger side door. Now they wont release our car until we put a claim into our insurance for something we know nothing about. It couldve been someone else or already there. I just need a new car for our family. This has been going on forever between the other person who caused the accidents insurance and their third party people. They are waiting to pick up my ******* Tuscan from the collision center and take it to salvage yard and then I can get my check to buy a new family. Now we are responsible for another rental and holding charges for my totaled car which we refuse to pay because we shouldve gotten our check already We handed everything in. My car keys, the title, the rental. We did everything asked to get the ******* to the salvage vendor and finish the process with the insurance company. We signed and released their rental on 2-23-24 like we were told so we wouldnt acquire more charges. Cranston Collision claimed to have released my ******* and I was all set but it is 2-27-24 and my car is still on their property. The ding to their rental in which we were unaware of and which is completely separate from the original claim shouldnt affect my ******* being given to salvage and my check being sent to me. I cant afford to buy a car and wait for reimbursement. This isnt a perfect world for all of us. Were young and being taken advantage of. This is wrong. We came out 1000 for another rental.