Business ProfileforAuto Alarms & Accessories

I bought 2 remote start kits,1 for a Focus,1 for a beetle on 12/12/22.*** told me it would be $50 to install in Focus but he had to charge more for the Beetle.I paid $225 for Focus,$299 for Beetle(tax not included).Focus went in 1/13/23 for install.Daughter wanted an upgrade w locks, paid another $60.Got car back, remote start didn't work.Weeks later, Focus went back to *** who said it was a faulty kit and he had to install another kit which *** did do.Got Focus back, the remote when you push unlock button would start car.She didn't want to go back again.My daughter w Beetle didn't want to bring her car in after what her sister endured.Callled *** in April to see what we could do,decided on something easier to install like headlights.I didn't want t spend anymore $ either.*** took the remote starter kit back and said he would look then get back to me.Didnt hear from *******I called back in June.Spoke w ****** who was rude when I told her I haven't heard back from *** and was wondering if he found headlights.*** ends up frustrated w me and decides he is giving me a $299 credit.**** back and forth many times where I was rudely talked to and I was calmly trying to resolve issue.I asked *** if he will give me the kit I paid for and the $124 I paid for to install in Beetle.****** and *** both told me rudely,I would have to sign a paper, according to their lawyer then they will give the kit back.I was being denied the refund on install fee.I can't trust these people now to have them work on any car.*** and ****** still have the kit I paid for and the $ paid for install.I have nothing but a $299 credit w people I can't trust and a receipt w out my merchandise.I have on video my last encounter with *** and *************The video shoes how they rudely handle their business and can't be trusted to do the right thing. I FEEL ROBBED.I want a full refund of $299 and never to do business w them again.