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BBB Business Review

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BBB Accredited Business since

Auction Holdings

Additional Locations

Phone: (617) 746-9800 Fax: (617) 746-9801 38 Everett Street Suite 101, Allston, MA 02134 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Artfact provides web-based software, tools and services that connect 25,000 auctioneers with more than 23 million bidders in the world’s largest live auctions marketplace. With over 100,000 items for sale every day, bidders have access to a wide range of auctions types, including collectibles, art, antiques, real estate, equipment and estate sales from around the globe.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Auction Holdings meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Auction Holdings include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Auction Holdings
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: January 24, 2012 Business started: 12/02/2009 in MA Business started locally: 12/02/2009 Business incorporated 12/02/2009 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Adrien Smith, Client Services Team Leader Ms. Stephanie Telesco, Customer Care Manager - US/CAN Mr. O'Neal Rowe, Vice President of Marketing
Contact Information
Principal: Ms. Adrien Smith, Client Services Team Leader
Principal: Ms. Stephanie Telesco, Customer Care Manager - US/CAN
Number of Employees


Business Category


Method(s) of Payment
American Express
Alternate Business Names
Artfact AuctionZip Invaluable
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Customer Review Rating plus BBB Rating Summary

Auction Holdings has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.