BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Artfact provides web-based software, tools and services that connect 25,000 auctioneers with more than 23 million bidders in the world’s largest live auctions marketplace. With over 100,000 items for sale every day, bidders have access to a wide range of auctions types, including collectibles, art, antiques, real estate, equipment and estate sales from around the globe.
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A BBB Accredited Business since
BBB has determined that Auction Holdings meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Auction Holdings include:
- Length of time business has been operating
Factors that raised the rating for Auction Holdings include:
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Adrien Smith, Client Services Team Leader Ms. Stephanie Telesco, Customer Care Manager - US/CAN Mr. O'Neal Rowe, Vice President of Marketing
Number of Employees
AUCTIONS ONLINE & INTERNET SHOPPING AUCTIONS-INTERNET Electronic Auctions (NAICS: 454112)
Method(s) of PaymentVisa
Alternate Business NamesArtfact AuctionZip Invaluable
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview