BBB Accredited Business since
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Trefler's is an antique furniture restoration studio working to preserve the original beauty and finish of furniture. The business repairs breaks, makes missing parts and artwork repair. The business also repairs ceramics, porcelain, paintings, glass, and upholstery.
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A BBB Accredited Business since
BBB has determined that Trefler's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Trefler's include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Pamela Trefler, President Mr. Paul McCarthy, C.O.O.
Number of Employees
ART RESTORATION & CONSERVATION ANTIQUES-REPAIRING & REFINISHING UPHOLSTERERS GLASS-REPAIR FURNITURE REPAIRING & REFINISHING BOOKBINDERS Art Dealers (NAICS: 453920)
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||10:00 AM - 2:00 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states if a repair is cancelled or they can not come to an agreement on a solution to the problem at hand, they do offer a refund. The business states they try to do what they can so it never has to come to issuing a refund unless it is a cancelled repair.
Industry TipsFinding a Reliable Furniture Store - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview