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BBB Accredited Business since

Trefler's

Phone: (617) 965-3388 Fax: (617) 969-5206 29 Tower Rd, Newton, MA 02464 View Additional Email Addresses http://www.trefler.com


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Description

Trefler's is an antique furniture restoration studio working to preserve the original beauty and finish of furniture. The business repairs breaks, makes missing parts and artwork repair. The business also repairs ceramics, porcelain, paintings, glass, and upholstery.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Trefler's meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Trefler's include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Trefler's
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 2002 Business started: 01/01/1921 in MA Business incorporated 01/01/1981 in MA
Type of Entity

Corporation

Business Management
Ms. Pamela Trefler, President Mr. Paul McCarthy, C.O.O.
Contact Information
Customer Contact: Mr. Paul McCarthy, C.O.O.
Principal: Ms. Pamela Trefler, President
Number of Employees

10

Business Category

ART RESTORATION & CONSERVATION ANTIQUES-REPAIRING & REFINISHING UPHOLSTERERS GLASS-REPAIR FURNITURE REPAIRING & REFINISHING BOOKBINDERS Art Dealers (NAICS: 453920)

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 10:00 AM - 2:00 PM
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
Refund and Exchange Policy
The business states if a repair is cancelled or they can not come to an agreement on a solution to the problem at hand, they do offer a refund.  The business states they try to do what they can so it never has to come to issuing a refund unless it is a cancelled repair.
Industry Tips
Finding a Reliable Furniture Store - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Trefler's has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.