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          SharkNinja has 1 locations, listed below.

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            Business ProfileforSharkNinja

            Wholesale Small Appliances
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.23/5stars

            Average of 338 Customer Reviews

            Customer Complaints

            1,086 complaints closed in last 3 years

            446 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/18/2014

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Shark|Ninja sells houseware appliances.

            Products & Services

            Vacuum Cleaners, Food Blender, Coffee Bar Brewer, Nutrient Extractor, Cooking Systems

            Business Details

            BBB File Opened:
            2/28/2005
            Years in Business:
            20
            Business Started:
            8/7/2003
            Business Incorporated:
            7/22/2003
            Accredited Since:
            9/18/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            1105
            Alternate Business Name
            • Shark
            • Ninja
            • SharkNinja Operating, LLC
            • Nutri Ninja
            Business Management
            • Ms. Lisa Movitz, Paralegal
            Contact Information

            Principal

            • Ms. Lisa Movitz, Paralegal

            Customer Contact

            • Ms. Lisa Movitz, Paralegal
            • Ms. Tammy Godin, Customer Relations Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            1,086 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            Bought a defective blender. Handle isn't sealed correctly and water gets in which causes mold and mildew. Ninja stated it was nt under warranty after less than a month and a half of ownership. I threatened to take it to social media they said they would replace the blending CANISTER which is fine cause that's all I needed. Told me I had to pay 20$ shipping for an item that's less than 2 pounds and wasn't being overnighter? NO! Send me my blending canister to replace the defective one that your company put into the publics rotation and I'm not paying u to ship it. I didn't default on production NINJA did so why should I pay more money on top of the purchase price to correct their mistake. I am not going to do it
            Read More

            Customer Reviews

            338 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nancy T

            1 star

            03/05/2024

            I placed an order for a gift to ship to my daughter. When I inputted her address the city and state self populated and I selected what I thought was *************** but it was actually *************, **. As soon as I realized the error which was minutes I called customer service to correct the shipping address. I was told there was nothing they could do and that I would have to contact *****. Getting an actual person on the line with ***** has been a nightmare and even though Ive called 3 times, Im still having issues with the delivery being sent to the incorrect address. Never again will I order from Shark/Ninja!

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

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