BBB Business Review
This Business is not BBB accredited
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Mac-Gray Services, Inc. is an authorized dealer for Maytag products. The firm offers the sale and complete service of commercial coin operated washing and drying machines.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mac-Gray Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 21 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||21|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Stewart G. MacDonald Jr., President
Number of Employees
APPLIANCES-HOUSEHOLD-MAJOR-SERVICE & REPAIR APPLIANCES-HOUSEHOLD-MAJOR-RENTING & LEASING LAUNDRIES-SELF SERVICE
Refund and Exchange PolicyThe company states that it will refund money lost due to malfunction of their laundry machines. The malfunction must be reported immediately to 1-800-MAC-GRAY and determined by the service technician to be a legitimate malfunction.
Alternate Business NamesCopico Mac Gray MacGray Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview