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BBB Business Review

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BBB Accredited Business since

D & S Appliance Service, Inc.

Phone: (508) 528-3869 Fax: (508) 528-4238 447 E Central Street, Franklin, MA 02038

BBB Business Reviews may not be reproduced for sales or promotional purposes.


D & S Appliance Service Inc. specializes in in-home major appliance repair services. The business services include but are not limited to factory authorized appliance service center for  parts, service calls, self on-line link to schedule your appointment, refrigerator repair, freezer repair, dryer repair, washing machine repair oven repair, gas or electric, microwave repair, disposal repair, wine cooler repair, trash compactor repair, parts, whirlpool corporation preferred service provider, and much more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that D & S Appliance Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on D & S Appliance Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 05, 2005 Business started: 01/01/1988 in MA Business incorporated 10/01/1998 in MA
Type of Entity


Business Management
Mr. Sam Bonacci, President
Contact Information
Principal: Mr. Sam Bonacci, President
Number of Employees


Business Category


Products & Services

D & S Appliance Service, Inc. sells the following brand(s): Amana, Estate By Whirlpool Coropration, inskinkerator, Jenn-Air, KitchenAid, Roper Home Appliances, Trusted Whirlpool Corporation Certified Providers

D & S Appliance Service, Inc. offers the following product(s): Parts

Hours of Operation
M: 7:30 AM - 4:00 PM
T: 7:30 AM - 4:00 PM
W: 7:30 AM - 4:00 PM
Th: 7:30 AM - 4:00 PM
F: 7:30 AM - 4:00 PM
S: Closed
Su: Closed
Method(s) of Payment
American Express
Third party billing only by Prior arrangement
Refund and Exchange Policy

The Business States:

30 days labor warranty,  90 day part warranty, no return on installed electrical or gas components, 25% restocking fee for return of special ordered parts.Part handling fee is non refundable.

Service Area
D & S Appliance Service, Inc. provides their services in BRISTOL County MA, NORFOLK County MA.
Industry Tips
Choosing an Appliance

Customer Review Rating plus BBB Rating Summary

D & S Appliance Service, Inc. has received 3.45 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.