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This business is not BBB accredited.

Appliance Man, Inc.

Phone: (774) 573-9489 Fax: (781) 961-3296 149 N Franklin St, Holbrook, MA 02343 https://www.facebook.com/pages/Appliance-Doctor-MA-774-573-9489/251391018214348 View Additional Web Addresses

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Appliance Man Inc specializes in appliance repair and service . The business services include large and small appliances repair including : air conditioners, chest freezers, coin operated machines, commercial appliances,compact refrigerators, convection ovens, coolers, deep freezers, dehumidifiers, dishwashers, energy efficient systems, fans, furnaces, garbage disposals, gas appliances, ice makers, microwave ovens, trash compactors, washers and dryers. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Appliance Man, Inc. include:

  • 16 complaint(s) filed against business
  • Failure to respond to 13 complaint(s) filed against business

Factors that raised the rating for Appliance Man, Inc. include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 16

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning the business taking funds from consumers to “order parts;” however, the business does not return to install or fix the appliance. Repairs that are performed do not fix the issues the business was originally contacted to resolve. Consumers state that the business does not return calls,  and does not return to fix the appliance even when the consumer has paid for the parts. Consumers indicate that they want full refunds or the parts that they paid for so they can have another business repair the appliance. On 6/22/15 BBB sent a written notice to Appliance Man, Inc. identifying the potential pattern of complaint with a request for a business response. Mail has been returned by the US Postal Service as "undeliverable as addressed".

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Appliance Man, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: April 10, 2009 Business started: 07/01/2006 in MA Business incorporated 07/10/2006 in MA
Type of Entity


Business Management
Mr. Mark DeFonzo, Vice President Ms. Mary Christie-DeFonzo, President
Contact Information
Customer Contact: Ms. Mary Christie-DeFonzo, President
Principal: Mr. Mark DeFonzo, Vice President
Number of Employees


Business Category


Products & Services

Appliance Man, Inc. offers the following product(s): Household Appliances (refurbished)

Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
Refund and Exchange Policy
The business states Appliance Doctors offers a 1 year warranty on all parts.
Service Area
Norfolk County, Plymouth County
Alternate Business Names
Appliance Doctor
Industry Tips
Choosing an Appliance

Customer Review Rating plus BBB Rating Summary

Appliance Man, Inc. has received 1 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.