This business is not BBB accredited.
Phone: (774) 573-9489 Fax: (781) 961-3296 149 N Franklin St, Holbrook, MA 02343 View Additional Web Addresses
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Appliance Man Inc specializes in appliance repair and service . The business services include large and small appliances repair including : air conditioners, chest freezers, coin operated machines, commercial appliances,compact refrigerators, convection ovens, coolers, deep freezers, dehumidifiers, dishwashers, energy efficient systems, fans, furnaces, garbage disposals, gas appliances, ice makers, microwave ovens, trash compactors, washers and dryers.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Appliance Man, Inc. include:
- 16 complaint(s) filed against business
- Failure to respond to 13 complaint(s) filed against business
Factors that raised the rating for Appliance Man, Inc. include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||16|
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning the business taking funds from consumers to “order parts;” however, the business does not return to install or fix the appliance. Repairs that are performed do not fix the issues the business was originally contacted to resolve. Consumers state that the business does not return calls, and does not return to fix the appliance even when the consumer has paid for the parts. Consumers indicate that they want full refunds or the parts that they paid for so they can have another business repair the appliance. On 6/22/15 BBB sent a written notice to Appliance Man, Inc. identifying the potential pattern of complaint with a request for a business response. Mail has been returned by the US Postal Service as "undeliverable as addressed".
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Mark DeFonzo, Vice President Ms. Mary Christie-DeFonzo, President
Number of Employees
APPLIANCES-HOUSEHOLD-MAJOR-SERVICE & REPAIR WASHING MACHINES & DRYERS-SERVICE & REPAIR DISHWASHING MACHINES - SERVICE & REPAIR MICROWAVE OVENS-SVCE & REPAIR REFRIGERATION EQUIPMENT COMMERCIAL-SERVICING APPLIANCES-HOUSEHOLD-USED APPLIANCES-HOUSEHOLD-SMALL-SERVICE & REPAIR Appliance Repair and Maintenance (NAICS: 811412)
Products & Services
Appliance Man, Inc. offers the following product(s): Household Appliances (refurbished)
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states Appliance Doctors offers a 1 year warranty on all parts.
Service AreaNorfolk County, Plymouth County
Alternate Business NamesAppliance Doctor
Industry TipsChoosing an Appliance
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview