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      Country
          Country

          Find a Location

          Yale Appliance has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Yale Appliance

              296 Freeport St Dorchester, MA 02122-3512

            • Yale Appliance

              215 Worcester Rd Framingham, MA 01701-5309

            • Yale Appliance

              548 Washington St Hanover, MA 02339-2370

            Business ProfileforYale Appliance

            Major Appliance Dealers
            Multi Location Business

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            At-a-glance

            Customer Reviews

            4.17/5stars

            Average of 23 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Yale Appliance sells, delivers, installs, and services large appliances.

            Products & Services

            Appliance, Appliances, dryers, microwaves, ovens, ranges, Refrigerators, washers

            Business Details

            This is a multi-location business.

            Find a Location

            Yale Appliance has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Yale Appliance

                296 Freeport St Dorchester, MA 02122-3512

              • Yale Appliance

                215 Worcester Rd Framingham, MA 01701-5309

              • Yale Appliance

                548 Washington St Hanover, MA 02339-2370

              BBB File Opened:
              8/6/1996
              Years in Business:
              101
              Business Started:
              4/1/1923
              Business Incorporated:
              7/3/1969
              Type of Entity:
              Corporation
              Number of Employees:
              225
              Alternate Business Name
              • Yale Appliance, Inc
              Hours of Operation

              Primary

              M:
              10:00 AM - 6:00 PM
              T:
              10:00 AM - 6:00 PM
              W:
              10:00 AM - 6:00 PM
              Th:
              10:00 AM - 6:00 PM
              F:
              10:00 AM - 6:00 PM
              Sa:
              10:00 AM - 6:00 PM
              Su:
              12:00 PM - 6:00 PM
              Business Management
              • Mr. Steven Sheinkopf, CEO
              • Mr. Leo Goncalves, Vice President of Operations
              • Mr. Tim Willis, Director of Customer Service
              Contact Information

              Principal

              • Mr. Steven Sheinkopf, CEO

              Customer Contact

              • Mr. Steven Sheinkopf, CEO
              • Mr. Leo Goncalves, Vice President of Operations
              • Mr. Tim Willis, Director of Customer Service
              Additional Contact Information

              Fax Numbers

              • (617) 825-6541
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/17/2022

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              I purchased a Bosch washer/dryer from Yale Appliance. It failed. Yale Appliance have service techs came to the house several times. Ultimately Yale decided to replace the washer. The accompanying dryer worked well but was not compatible with what would be the replacement washer so I was charged $1600. The new washer failed. It leaked through the floor and ceiling below. I had paid for the dryer with a Citibank credit card in April. By late May, early June I still had no washing machine. My wife actually holds the account with ********; she disputed the $1600 charge. Eventually we got a new washer. Citibank notified my wife that the dispute was settled in our favor. Several weeks later I received an email from someone at Yale saying my account was past due and going to be referred to a collection agency. I sent Yale a check for $800. I was not going to pay the full bill, yet. The collection agent contacted me once. I explained my side of the story. He emailed once more I believe and then not again. A ************** consumer protection advocate spoke with someone at Yale who very left handedly said the matter was settled for the $800. Today the washing machine was making some pretty unhealthy noises. The washer is really only 3 or 4 months old. I contacted Yale customer service. **************** explained that they would not service my washing machine because my account is in Collection. I have no idea where to turn. Did I mention that this washing machine and dryer were purchased for my 96 year old mother and my 55 year old brother who has Downs Syndrome. I look forward to some resolution. Thanks
              Read More

              Customer Reviews

              23 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tony B

              5 stars

              03/11/2024

              Ive had issues in the past with appliance deliveries by Best Buy and *********** Its like their job ended once they sold you the appliance.This is my 2nd consecutive appliance purchase/delivery with Yale Appliance. The delivery experience again went very smoothly Delivery people were personable and knowledgable. You just knew on meeting them that you were in good hands and would get the job done without issue.Especially liked the expected 2 hour window on day of delivery, with updates available as the day proceeds. The service at Yale Appliance is present the minute you walk in the door and does not end until after the appliance is delivered to your home.

              Local BBB

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