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Find a Location

Yale Appliance has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Yale Appliance

      296 Freeport St Dorchester, MA 02122-3512

    • Yale Appliance

      215 Worcester Rd Framingham, MA 01701-5309

    • Yale Appliance

      548 Washington St Hanover, MA 02339-2370

    Business ProfileforYale Appliance

    Major Appliance Dealers
    Multi Location Business

    Current Alerts For This Business

    Special Notice:
    This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

    At-a-glance

    Customer Reviews

    4.27/5stars

    Average of 26 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Yale Appliance sells, delivers, installs, and services large appliances.

    Products & Services

    Appliance, Appliances, dryers, microwaves, ovens, ranges, Refrigerators, washers

    Business Details

    This is a multi-location business.

    Find a Location

    Yale Appliance has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Yale Appliance

        296 Freeport St Dorchester, MA 02122-3512

      • Yale Appliance

        215 Worcester Rd Framingham, MA 01701-5309

      • Yale Appliance

        548 Washington St Hanover, MA 02339-2370

      Location of This Business
      296 Freeport St, Dorchester, MA 02122-3512
      BBB File Opened:
      8/6/1996
      Years in Business:
      101
      Business Started:
      4/1/1923
      Business Incorporated:
      7/3/1969
      Type of Entity:
      Corporation
      Number of Employees:
      225
      Alternate Business Name
      • Yale Appliance, Inc
      Hours of Operation

      Primary

      M:
      10:00 AM - 6:00 PM
      T:
      10:00 AM - 6:00 PM
      W:
      10:00 AM - 6:00 PM
      Th:
      10:00 AM - 6:00 PM
      F:
      10:00 AM - 6:00 PM
      Sa:
      10:00 AM - 6:00 PM
      Su:
      12:00 PM - 6:00 PM
      Business Management
      • Mr. Steven Sheinkopf, CEO
      • Mr. Leo Goncalves, Vice President of Operations
      • Mr. Tim Willis, Director of Customer Service
      Contact Information

      Principal

      • Mr. Steven Sheinkopf, CEO

      Customer Contact

      • Mr. Steven Sheinkopf, CEO
      • Mr. Leo Goncalves, Vice President of Operations
      • Mr. Tim Willis, Director of Customer Service
      Additional Contact Information

      Fax Numbers

      • (617) 825-6541
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      8 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We went to Yale Appliance to purchase and install a few kitchen appliances, namely Miele Wall Oven, Speed Oven, an ** cooktop and a Hood. They told us the process is for someone to come to the house analyze the configuration and then then recommend. The cost was 199 and was supposed to be credited as part of the install. Their agent came and sent his analysis to the Store.The Store did not call us back for a week after the visit. We had to call them to find out and leave several messages. They finally sent us emails regarding recommendation and since then no contact. Won't answer emails or phone. The purchase was going to be for ~15k or so and they do not even have the courtesy to call me back to let me know either they cannot fulfill basic commerce? What a ridiculous way to run a business!
      Read More

      Customer Reviews

      26 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jill R

      5 stars

      04/20/2024

      ****** and his team were absolutely wonderful! They were so happy and helpful and truly a joy. They brought everything in and installed it perfectly. Everything was tested and running before they left. I will be requesting ****** and his team for my future purchases :) He is truly an asset to your team!!

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

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