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BBB Accredited Business since

Poirier Appliance Sales

Additional Locations

Phone: (617) 558-5500 Fax: (781) 619-0351 View Additional Phone Numbers 1015 Washington Street, Norwood, MA 02062 http://www.poiriersales.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Poirier Sales & Service Corporation is engaged in the sale, service and repair of major appliances including stoves, refrigerators, freezers, washers, dryers and microwaves wall ovens, cook tops, air conditioners we also service the major appliances that we sell.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Poirier Appliance Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Poirier Appliance Sales include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Poirier Appliance Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 09, 2006 Business started: 01/01/1941 in MA Business incorporated 07/27/1962 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov/
Phone Number: 202-366-4000 / TTY = 1-800-877-8339 or 855-368-4200
The number is 870280.

Type of Entity

Corporation

Business Management
Ms. Christine Grady, Vice President Mr. Michael J. Poirier, Vice President Mr. Robert R. Poirier Sr., President
Contact Information
Principal: Ms. Christine Grady, Vice President
Principal: Mr. Michael J. Poirier, Vice President
Principal: Mr. Robert R. Poirier Sr., President
Number of Employees

30

Business Category

APPLIANCES-HOUSEHOLD-MAJOR-DEALERS HOME THEATER & ENTERTAINMENT SYSTEMS RANGES & OVENS-DEALERS APPLIANCES-HOUSEHOLD-MAJOR-SUPPLIES & PARTS APPLIANCES-HOUSEHOLD-MAJOR-SERVICE & REPAIR AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING Appliance Repair and Maintenance (NAICS: 811412)

Products & Services

Poirier Appliance Sales sells the following brand(s): Amana, Asko, Avanti, Bertazzoni, Best, Bosch, Broan, Danby, DCS, Electrolux, Elica, Estate, Fisher & Paykel, Frigadaire, General Electric - Profile - Monogram - Cafe, Haier, Hotpoint, Icon, Insinkerator, KitchenAid, Lynx, Marvel, Maytag, Miele, Perlick, Premier, Sharp, Speed Queen, Sub Zero, Summitt, Thermador, Uline, Vent-a-Hood, Viking, Waste King, Weber, Whirlpool, Wolf, Wood, XO Hoods, Zepher

Poirier Appliance Sales offers the following product(s): Air purifiers, Compactors, Cooktops, Dehumidifiers, Dishwashers, Disposals, Dryers, Faucets, Humidifiers, Ice Makers, Parts and Accessories for the above mentioned products, Ranges, Refrigerators , Room Air Conditioners, Service Repair - in and out of warranty for the above mentioned products we sell., Sinks, Wall ovens, Washers, Wine Storage Refrigerators

Method(s) of Payment

Cash
Check
Debit
Credit

Refund and Exchange Policy
The business states they gladly will refund in full any unopened in stock product within 10 days of purchase when accompanied by an original bill of sale.

Special orders and air conditioners are not returnable.

All product is guaranteed by the manufacturer and will be repaired under their guidelines.  Any damaged and or defective merchandise must be reported IN WRITING at the time of delivery or pick up.
Service Area
Poirier Appliance Sales provides their services in NEW HAMPSHIRE & RHODE ISLAND.Poirier Appliance Sales provides their services in ABINGTON, ACCORD, ACTON, ACUSHNET, ALLSTON, AMESBURY, ANDOVER, AQUINNAH, ARLINGTON, ATTLEBORO, ATTLEBORO FALLS, ATTLEBORO FLS, AUBURNDALE, AVON, AYER, BEDFORD, BERKLEY, BEVERLY, BILLERICA, BOSTON, BOXBORO, BOXBOROUGH, BRADFORD, BRAINTREE, BRIDGEWATER, BRIGHTON, BROCKTON, BROOKLINE, BURLINGTON, BYFIELD, CAMBRIDGE, CANTON, CARLISLE, CARVER, CHARLESTOWN, CHELMSFORD, CHELSEA, CHILMARK, DANVERS, DARTMOUTH, DEDHAM, DEVENS, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, DUXBURY, E ARLINGTON, E CAMBRIDGE, E WATERTOWN, EAST ARLINGTON, EAST BOSTON, EAST CAMBRIDGE, EAST LYNN, EAST WATERTOWN, EASTON, ESSEX, FALL RIVER, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GAY HEAD, GEORGETOWN, GLOUCESTER, GROVE HALL, HANOVER, HANSCOM AFB, HARVARD SQ, HARVARD SQUARE, HAVERHILL, HINGHAM, HOLLISTON, HOPKINTON, HUDSON, HULL, HYDE PARK, IPSWICH, JAMAICA PLAIN, KATES CORNER, KINGSTON, LAKEVILLE, LAWRENCE, LOWELL, LYNN, LYNNFIELD, MALDEN, MARBLEHEAD, MARION, MARLBOROUGH, MATTAPAN, MEDFORD, MELROSE, MIDDLEBORO, MIDDLEBOROUGH, MISSION HILL, N ATTLEBORO, N CAMBRIDGE, N DARTMOUTH, NAHANT, NATICK, NEEDHAM, NEEDHAM HEIGHTS, NEEDHAM HGTS, NEW BEDFORD, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NONQUITT, NORTH ATTLEBORO, NORTH CAMBRIDGE, NORTH DARTMOUTH, NORTH QUINCY, NORTH WALTHAM, PEABODY, PLAINVILLE, PLYMOUTH, PLYMPTON, QUINCY, READVILLE, ROCKPORT, ROSLINDALE, ROWLEY, ROXBURY, ROXBURY CROSSING, ROXBURY XING, S ATTLEBORO, S CHELMSFORD, S DARTMOUTH, SALEM, SAUGUS, SOMERVILLE, SOUTH ATTLEBORO, SOUTH BOSTON, SOUTH DARTMOUTH, SOUTH WALTHAM, SQUANTUM, TAUNTON, TEWKSBURY, TUFTS UNIV, TUFTS UNIVERSITY, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, W SOMERVILLE, WALTHAM, WARD HILL, WATERTOWN, WAVERLEY, WAYLAND, WEST LYNN, WEST NEWTON, WEST ROXBURY, WEST SOMERVILLE, WINTER HILL, WOBURN, WOLLASTON & WRENTHAM, MA.

Alternate Business Names
Poirier Sales Poirier Sales & Service Corporation Poirier Service Corporation
Industry Tips
Choosing an Appliance Hiring an Air Conditioning Contractor

Customer Review Rating plus BBB Rating Summary

Poirier Appliance Sales has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.