BBB Business Review

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This business is not BBB accredited.

KAM Appliances & Home Electronics

Additional Locations

Phone: (508) 833-1877 Fax: (508) 833-1877 54A Meetinghouse Rd, Sagamore Beach, MA 02562 View Additional Email Addresses http://www.kamonline.com


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Description

KAM Appliance Mart is engaged in retail sales of major brands of appliances and electronics including televisions and VCR's. Service, including installation and repair, is available for most products and the company states that they offer free delivery and removal. The company was established and incorporated in Massachusetts in 1985. The company employs 60 people. Mr. John P. Gralton is President of the company and Mr. Kevin R. Gralton is Vice President of Sales. Any questions or problems may be directed to the attention of Mr. John Gralton. The company's warehouse and administrative offices are located in Sagamore Beach. The company has two store locations, in Hyannis and Hanover.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for KAM Appliances & Home Electronics include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on KAM Appliances & Home Electronics
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 24, 1995 Business started: 01/01/1985 in MA Business incorporated 03/01/1985 in MA
Type of Entity

Corporation

Business Management
Mr. John P. Gralton, President
Contact Information
Principal: Mr. John P. Gralton, President
Customer Contact: Mr. Kevin R. Gralton, Vice President
Customer Contact: Mr. Dave Murray, Manager
Customer Contact: Ms. Linda Souza, Customer Service
Number of Employees

60

Business Category

APPLIANCES-HOUSEHOLD-MAJOR-DEALERS ELECTRONIC EQUIPMENT & SUPPLIES

Industry Tips
Choosing an Appliance Electronics & Supplies
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.