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      Country
          Country

          Find a Location

          Boston Appliance Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Boston Appliance Company

              60 Cummings Park Woburn, MA 01801-2124

            • Boston Appliance Company

              840 Summer Street Boston, MA 02127-1533

            Business ProfileforBoston Appliance Company

            Major Appliance Dealers
            Multi Location Business

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Boston Appliance Company sells all major brands of appliances, and carries kitchen sinks and faucets as well.

            Products & Services

            Home Appliances, Sinks Faucets, TVs

            Business Details

            This is a multi-location business.

            Find a Location

            Boston Appliance Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Boston Appliance Company

                60 Cummings Park Woburn, MA 01801-2124

              • Boston Appliance Company

                840 Summer Street Boston, MA 02127-1533

              BBB File Opened:
              8/31/2006
              Business Started:
              2/24/1950
              Business Incorporated:
              2/24/1950
              Type of Entity:
              Corporation
              Number of Employees:
              7
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              9:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              9:00 AM - 3:00 PM
              Su:
              Closed
              Business Management
              • Mr. Christian Jason, Principal
              Contact Information

              Principal

              • Mr. Christian Jason, Principal

              Customer Contact

              • Mr. Christian Jason, Principal
              Additional Contact Information

              Fax Numbers

              • (617) 268-1900
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/09/2023

              Complaint Type:
              Delivery Issues
              Status:
              BBB unable to locate business
              I ordered $7500 worth of appliances from Boston Appliance in ********** in April 2023. After I paid for the appliances, they would not return my calls to set up a delivery date. They have not refunded my money and the store appears to be closed. I would like my entire amount refunded.

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              S. W.

              02/09/2023

              The one star goes to our salesman Chris Houreas who helped us navigate getting (some of) our appliances, one of which we are still waiting on delivery. Boston Appliance requires full payment in advance. We paid in full and also paid for installation, delivery, taxes and removal. I was told our appliances would arrive at Boston Appliance; a fridge, two ovens, ice maker and a hood in early Dec. 2022 or before. They all did, except the fridge which was delayed until January 16, delivery to the local distributor Clarke's. I was not told that there would be significant delays by the owner Christian Jason to release our product from the distributor. There should have been no delay as the product had been paid in full since June of 22 for the fridge and July/Aug for all the other items. Christian withheld our product from being released from what I assume is non payment on his part. We started trying to schedule delivery in early December for our kitchen renovation. We are now at February 9 and still waiting on a paid in full refrigerator that has been at the distributors since January 16. We did receive the other items after a painful 6 weeks and dozens of emails, phone calls and visits to Boston Appliance and hiring an attorney to assist. The owner Christian Jason has been completely unresponsive responding cryptically to only one email. His voicemail has been completely full every time I have called. Chris Houreas our salesperson did respond very consistently to our emails, but could not help us any further without the authorization for our items to be released and shipped from the distributor Clarkes by the owner Christian Jason. This is not the way you treat a client and I recommend taking your business elsewhere.

              Boston Appliance Company Response

              05/22/2023

              I'll have to look into this one, I believe this was a backorder situation. Unfortunately Sub Zero refrigeration has been an issue all through covid with heavy delays.

              Boston Appliance Company Response

              05/22/2023

              I'll have to look into this one, I believe this was a backorder situation. Unfortunately Sub Zero refrigeration has been an issue all through covid with heavy delays.

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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