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BBB Business Review

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BBB Accredited Business since

Airport Coach, Ltd.

Additional Locations

Phone: (866) 647-7600 Fax: (781) 893-6479 33 Galen Street, Waltham, MA 02451 View Additional Email Addresses http://www.airportcoachltd.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Airport Coach, Ltd. specializes in executive and consumer airport transportation service. Transportation is offered to airports, a night out on the town, to and from an appointment and other special occasions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Airport Coach, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Airport Coach, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Airport Coach, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 19, 2006 Business started: 11/01/2002 in MA Business incorporated 11/01/2002 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

United States Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov/
Phone Number: 202-366-4000 / TTY = 1-800-877-8339 or 855-368-4200
The number is 2104963.

Type of Entity

Private Limited Company by Shares (LTD)

Business Management
Mr. Arthur Bernard, President
Contact Information
Principal: Mr. Arthur Bernard, President
Number of Employees

6

Business Category

AIRPORT TRANSPORTATION SERVICE LIVERY SERVICE LIMOUSINE SERVICE CHAUFFEUR SERVICE Other Support Activities for Air Transportation (NAICS: 488190)

Hours of Operation
M: 6:30 AM - 9:30 PM
T: 6:30 AM - 9:30 PM
W: 6:30 AM - 9:30 PM
Th: 6:30 AM - 9:30 PM
F: 6:30 AM - 9:30 PM
S: 7:30 AM - 8:00 PM
Su: 7:30 AM - 8:00 PM
Method(s) of Payment
Cash
Check
Visa
MasterCard
American Express
Discover
Debit Card
Refund and Exchange Policy
The business states cancellations made 15 hours prior to reservation time will not be charged.  Reservations canceled with less than 15 hours and more than six hours before the reservation time will be charged at 50% of the total.  Reservations canceled with less than 6 hour remain before the reservation pick up time will be charged at 100% the total.
Service Area
Airport Coach, Ltd. provides their services in MASSACHUSETTS.
Industry Tips
Hiring a Limousine Service Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.