BBB Business Review

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This business is not BBB accredited.

Suburban Propane

Phone: (802) 257-4515 View Additional Phone Numbers 96 Wellington Rd, Brattleboro, VT 05301

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Ultramar Energy, Inc. is a residential and commercial contractor. The company provides installations and repairs of heating systems, 24-hour burner service, 24-hour air conditioning service, and 24-hour plumbing service. They also deliver heating oil, propane gas, and kerosene. They offer customers the option of budget, pre-buy, and fixed programs for all their heating needs. The company was established in 1962 and incorporated in Vermont in 1996. The company employs 249 people. Mr. Alan McCabe is the Regional Manager, Mr. Wayne Demar is the Branch Manager and Mr. Bill Mitchell is the Sales Manager. Any questions or problems may be directed to the attention of Mr. Mitchell.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Suburban Propane . BBB Serving New Jersey has the full report as that BBB handles all complaints for Suburban Propane .

Additional Information

BBB file opened: July 15, 2004 Business started: 01/01/1962 in VT Business incorporated 07/11/2012 in VT
Type of Entity


Number of Employees


Business Category


Additional Tradenames, Addresses & Phone Numbers

282 South Main Street
St. Albans, VT 05478

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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.