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BBB Business Review

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BBB Accredited Business since

Chaves Heating & Air Conditioning, Inc.

Phone: (978) 562-5309 View Additional Phone Numbers 15 Bonazzoli Avenue, Hudson, MA 01749 http://chaveshvac.com



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Description

Chaves Heating & Air Conditioning, Inc. is well known for the most customer service around, and has been in business since 1975. At Chaves we offer many different services from Air conditioning services, furnaces, heat pumps, hydro air, gas boilers, ductless ac, heat pumps, as well as geothermal heat pumps. We also offer a 24 hour emergency service.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chaves Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Chaves Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chaves Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 18, 2003 Business started: 01/01/1975 in MA Business incorporated 03/11/1998 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is BU-018582.

Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is PM-013419.

Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
http://www.mass.gov/ocabr/government/oca-agencies/dpl-lp/
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is RC-000819.

Type of Entity

Corporation

Business Management
Mr. Manuel Chaves, Owner
Contact Information
Principal: Mr. Manuel Chaves, Owner
Number of Employees

8

Business Category

AIR CONDITIONING CONTRACTORS HEATING EQUIP. & SYSTEMS HEATING & AIR CONDITIONING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL GEOTHERMAL HEATING & COOLING VENTILATING CONTRACTORS HVAC HEATING CONTRACTORS FURNACES-HEATING AIR CLEANING & PURIFYING EQUIPMENT Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Chaves Heating & Air Conditioning, Inc. sells the following brand(s): Trane Comfort Specialistâ„¢

Hours of Operation
M: 7:30 AM - 6:00 PM
T: 7:30 AM - 6:00 PM
W: 7:30 AM - 6:00 PM
Th: 7:30 AM - 6:00 PM
F: 7:30 AM - 6:00 PM
S: 8:00 AM - 12:00 PM
24 Hour Emergency Service is available by phone.
Method(s) of Payment
Cash
Check
MasterCard
Visa
American Express
Refund and Exchange Policy
100% Money Back Guarantee Chaves Heating & Air Conditioning will provide you with a 90-day money back guarantee if the system installed does not perform as intended.  They will correct the problem to your satisfaction or remove the system that was installed and refund the original amount.

Service Area
Chaves Heating & Air Conditioning, Inc. provides their services in ACTON, ASHLAND, AUBURN, AYER, BERLIN, BOLTON, BOXBORO, BOXBOROUGH, BOYLSTON, CAMBRIDGE, CARLISLE, CLINTON, CONCORD, DEVENS, FAYVILLE, FITCHBURG, FRAMINGHAM, GRAFTON, GROTON, HARVARD, HARVARD SQ, HARVARD SQUARE, HOLDEN, HOLLISTON, HOPKINTON, HUDSON, LANCASTER, LEOMINSTER, LINCOLN, LITTLETON, LUNENBURG, MARLBOROUGH, MAYNARD, MILFORD, NORTHBOROUGH, SHIRLEY, SHIRLEY CENTER, SHIRLEY CTR, SHREWSBURY, SOUTHBOROUGH, STERLING, STOW, SUDBURY, UPTON, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, WAYLAND, WEST BOYLSTON, WESTBOROUGH, WESTFORD, WESTON & WORCESTER, MA.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign Saving Money on Heating & Cooling
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.