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BBB Accredited Business since

Alvin Hollis

Phone: (781) 335-2100 Fax: (781) 335-6134 View Additional Phone Numbers 1 Hollis St, S Weymouth, MA 02190 View Additional Email Addresses http://www.alvinhollis.com


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Description

Alvin Hollis & Company sells home heating oil and provides oil burner service. We install and service plumbing and heating, gas and fuel oil, and air-conditioning and heat pump systems, specializing in residential and small commercial systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alvin Hollis meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alvin Hollis include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

20 Customer Reviews on Alvin Hollis
Customer Experience Total Customer Reviews
Positive Experience 20
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 20

Additional Information

BBB file opened: November 20, 2003 Business started: 01/01/1871 in MA Business incorporated 01/01/1945 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is PM-000328.

Massachusetts Board of State Examiners of Plumbers and Gas Fitters
1000 Washington St, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/pl/
Phone Number: 617-727-9952
Fax Number: 617-727-6095
The number is 3327.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-016802.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 29.

Type of Entity

Corporation

Business Management
Mr. Leonard Bicknell, President Ms. Bonnie Arky, Customer Service?Marketing Mr. Chuck Sands, General Manager
Contact Information
Customer Contact: Ms. Bonnie Arky, Customer Service?Marketing
Principal: Mr. Leonard Bicknell, President
Customer Contact: Mr. Chuck Sands, General Manager
Number of Employees

60

Business Category

AIR CONDITIONING CONTRACTORS PLUMBING CONTRACTORS-RESIDENTIAL OILS HEATING CONTRACTORS Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Alvin Hollis sells the following brand(s): Bosch, Buderas, Carrier , H B Smith, Mitsubishi, Rinnai, Sanyo, SuperStore, System 2000, Weil McLain

Alvin Hollis offers the following product(s): Air cleaners, Air Conditioning, Bathroom fixtures, Dehumidifiers, Ductless air conditioning, Fuel oil, Gas piping, Heat pumps, Heating equipment, Humidifiers, Navien, Oil tanks, Panasonic, Plumbing piping, Thermostats, Water heaters

Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Online
Money Order
Automatic Bank Withdrawal
Refund and Exchange Policy
The business states that their refund policy is as follows: Contracting work unconditionally warranted for 1 year. Service Work warranted for 90 days. 
Service Area
Alvin Hollis provides their services in BRISTOL County MA, NORFOLK County MA, PLYMOUTH County MA.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Alvin Hollis has received 5 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.