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Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Sila Heating and Air Conditioning

Additional Locations

Phone: (781) 438-4114 12 Manison Street Unit 4, Stoneham, MA 02180 http://www.sila-air.com

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Description

Sila Heating and Air Conditioning specializes in heating and air conditioning projects.  The business services include but are not limited to the installation and replacement of heating and air conditioning systems, and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sila Heating and Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sila Heating and Air Conditioning include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Sila Heating and Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: June 26, 2013 Business started: 01/01/1989 in PA Business started locally: 01/01/2001 Business incorporated: 01/01/1989 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 13506.

Type of Entity

Corporation

Business Management
Mr. Jake McLoughlin, General Manager Mr. Jack Rothacker, President Ms. Marisa Casaletto, Sales & Marketing Manager
Contact Information
Customer Contact: Ms. Marisa Casaletto, Sales & Marketing Manager
Principal: Mr. Jake McLoughlin, General Manager
Principal: Mr. Jack Rothacker, President
Number of Employees

15

Business Category

AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL HEATING & AIR CONDITIONING HVAC AIR CONDITIONING CONTRACTORS HEATING CONTRACTORS HEATING EQUIP. & SYSTEMS AIR CONDITIONING SUPPLIES & PARTS Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Sila Heating and Air Conditioning sells the following brand(s): Lennox, Mitsubishi, Spacepak, Unico

Sila Heating and Air Conditioning offers the following product(s): High Velocity, Repairs, Replacements, Split Systems

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Service Area
Sila Heating and Air Conditioning provides their services in ESSEX County MA, MIDDLESEX County MA, NORFOLK County MA, SUFFOLK County MA.
Alternate Business Names
Sila Heating & Air Conditioning Sila Heating and Air Conditioning, Inc.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Sila Heating and Air Conditioning has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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