BBB Business Review

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This business is not BBB accredited.

DMS Heating & Air Conditioning

Additional Locations

Phone: (978) 618-1069 11 Broadway Ave., Ipswich, MA 01938 http://www.linkedin.com/profile/view?id=235464909


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

DMS Heating & Air Conditioning specializes in heating and air conditioning units, mini split systems, traditional split systems, radiant heat systems, boilers, furnaces and radiators, oil tanks and domestic hot water heaters/tanks.


BBB Accreditation

On 3/10/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for DMS Heating & Air Conditioning include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for DMS Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DMS Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 18, 2013 Business started: 01/21/2001 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is BU-059661.

Type of Entity

Sole Proprietorship

Business Management
Mr. Douglas M Saunders II, President
Contact Information
Principal: Mr. Douglas M Saunders II, President
Number of Employees

3

Business Category

AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL IN-FLOOR HEATING HVAC HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS HEATING & AIR CONDITIONING GEOTHERMAL HEATING & COOLING FURNACES-HEATING ELECTRIC HEATING ELEMENTS AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING REPAIR AIR CONDITIONING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

DMS Heating & Air Conditioning sells the following brand(s): American Standard, Carrier, Fujitsu, Locchnivar, Mitsubishi, Radiant, RenewAire, Rinnai, Roth, Super Store, Viega, Viessmann, Weil Mclain, Zehnder

Hours of Operation
M: 7:00 AM - 4:00 PM
T: 7:00 AM - 4:00 PM
W: 7:00 AM - 4:00 PM
Th: 7:00 AM - 4:00 PM
F: 7:00 AM - 4:00 PM
S: 7:00 AM - 4:00 PM
Su: 7:00 AM - 4:00 PM
24 hour Emergency Service Available
Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states it honors all manufactures warranties and with every new install a (1) one year guarantee.
Service Area
DMS Heating & Air Conditioning provides their services in MAINE , MASSACHUSETTS & NEW HAMPSHIRE.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign Saving Money on Heating & Cooling
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.