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BBB Accredited Business since

Cooling Unlimited, Inc.

Phone: (781) 944-1030 Fax: (781) 942-3800 565 Main St, Reading, MA 01867 http://www.coolingunlimited.com



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Description

Cooling Unlimited, Inc. specializes in sales, service, installation, and 24 hour 7 days a week Emergency Response Services to residential, commercial, and new construction customers. Services include service and repair of all makes and models, financing programs, extended warranties, service plans, and preventative maintenance agreements.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cooling Unlimited, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cooling Unlimited, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Cooling Unlimited, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 21, 1999 Business started: 01/01/1985 in MA Business incorporated 01/01/1986 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-029591.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is PJ-030058.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is RT-012726.

Type of Entity

Corporation

Business Management
Mr. Dennis J. Frazier, President Ms. Meghan Frazier, Marketing Director
Contact Information
Principal: Mr. Dennis J. Frazier, President
Customer Contact: Ms. Meghan Frazier, Marketing Director
Number of Employees

25

Business Category

AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PIPE FITTINGS OIL BURNERS-SERVICING HEATING CONTRACTORS GAS FITTERS AIR CONDITIONING CONTRACTORS HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS WATER HEATERS-DEALERS AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CLEANING & PURIFYING EQUIPMENT AIR CONDITIONING SYSTEMS-CLEANING FURNACES-HEATING BOILERS-REPAIRING & CLEANING DUCT & DUCT FITTINGS HEAT PUMPS VENTILATING CONTRACTORS GEOTHERMAL HEATING & COOLING AIR QUALITY TESTING WATER HEATERS-REPAIRING SOLAR ENERGY SYSTEM DESIGN & INSTALLATION HEAT EXCHANGERS AIR CONDITIONING REPAIR FURNACE SALES & SERVICE BATHROOM REMODELING PLUMBING, DRAIN & SEWER CLEANING BATHTUBS & SINKS-REPAIRING & REFINISHING RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE KITCHEN & BATH - DESIGN & REMODELING PLUMBING - RENOVATION & REPAIR All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Cooling Unlimited, Inc. sells the following brand(s): American Standard, Aprilaire, Bryant, Burnham, Carrier, Lennox, Lochinvar, Unico

Cooling Unlimited, Inc. offers the following product(s): Air Handlers, Boilers, Coils, Condensers, Furnaces, Heat Pumps, Water Heaters

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Cash
Check
MasterCard
Visa
Discover
Service Area
Cooling Unlimited, Inc. provides their services in MASSACHUSETTS & NEW HAMPSHIRE.
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Customer Review Rating plus BBB Rating Summary

Cooling Unlimited, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/20/2014 Problems with Product/Service
5/22/2014 Problems with Product/Service
11/7/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I had central A/C installed in my house by Cooling Unlimited on 07/12/2013 and in the contract I was promised rebates in the amount of $1750 but so far I have only received $300. From day one I was told by the Cooling Unlimited that they will handle all the paperwork for the rebates and I don't have to worry about but after 3 months waiting for nothing I am still not getting much response from the Cooling Unlimited. At first they were saying that they will mail me the difference in check and also I will receive a package to complete and to mail out by myself to get the rest of the rebates, but few days later they started with different story of something happened to the manufacturer rebates and they were trying to deal with them to get the rebates. I am not happy because they are not honoring the contract and also they really don't care about the consumer, They don't reply your e-mails or phones and no one cares to explain to you what is really going on. I don't think they should carry the BBB logo at all.

Desired Settlement: Get the rebates that I was promised.

Business Response:

On October 23, 2013, we mailed out a package to **** with the rebate paperwork and a check for $ 500.00 which made up the difference in the rebates that **** didn’t receive. I spoke to **** multiple times throughout the month of September explaining that we ran into an issue when doing his rebate paperwork and that we had to go directly to the manufacturer in order to get the issue resolved. I apologized to him for the delay on getting his paperwork to him and explained that I would get back to him as soon as I had an update on the situation. When I finally got things resolved with the manufacturer, I mailed out his package right away. I had no idea that **** was so unhappy with our company as I tried my hardest to keep the communication going with him as to make sure he understood the situation and that I was working on it. **** did not mention his unhappiness to me or anyone else here. And, if he had directly contacted us regarding this then I could have solved it right then and there and addressed the issues directly at that point. As I tried my hardest to get the rebate situation resolved quickly, it was out of my hands when I started having to wait on our rep and then the manufacturer directly. I have since spoken to **** and he has received the package and everything has been resolved. 

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.