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BBB Accredited Business since

Cooling Unlimited, Inc.

Phone: (781) 944-1030 Fax: (781) 942-3800 565 Main St, Reading, MA 01867 http://www.coolingunlimited.com



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Description

Cooling Unlimited, Inc. specializes in sales, service, installation, and 24 hour 7 days a week Emergency Response Services to residential, commercial, and new construction customers. Services include service and repair of all makes and models, financing programs, extended warranties, service plans, and preventative maintenance agreements.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cooling Unlimited, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cooling Unlimited, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Cooling Unlimited, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 21, 1999 Business started: 01/01/1985 in MA Business incorporated 01/01/1986 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-029591.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is RT-012726.

Type of Entity

Corporation

Business Management
Mr. Dennis J. Frazier, President Ms. Meghan Frazier, Marketing Director
Contact Information
Principal: Mr. Dennis J. Frazier, President
Customer Contact: Ms. Meghan Frazier, Marketing Director
Number of Employees

25

Business Category

AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PIPE FITTINGS OIL BURNERS-SERVICING HEATING CONTRACTORS GAS FITTERS AIR CONDITIONING CONTRACTORS HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS WATER HEATERS-DEALERS AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CLEANING & PURIFYING EQUIPMENT AIR CONDITIONING SYSTEMS-CLEANING FURNACES-HEATING BOILERS-REPAIRING & CLEANING DUCT & DUCT FITTINGS HEAT PUMPS VENTILATING CONTRACTORS GEOTHERMAL HEATING & COOLING AIR QUALITY TESTING WATER HEATERS-REPAIRING SOLAR ENERGY SYSTEM DESIGN & INSTALLATION HEAT EXCHANGERS AIR CONDITIONING REPAIR FURNACE SALES & SERVICE BATHROOM REMODELING PLUMBING, DRAIN & SEWER CLEANING BATHTUBS & SINKS-REPAIRING & REFINISHING RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE KITCHEN & BATH - DESIGN & REMODELING PLUMBING - RENOVATION & REPAIR All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Cooling Unlimited, Inc. sells the following brand(s): American Standard, Aprilaire, Bryant, Burnham, Carrier, Lennox, Lochinvar, Unico

Cooling Unlimited, Inc. offers the following product(s): Air Handlers, Boilers, Coils, Condensers, Furnaces, Heat Pumps, Water Heaters

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Cash
Check
MasterCard
Visa
Discover
Service Area
Cooling Unlimited, Inc. provides their services in MASSACHUSETTS, NEW HAMPSHIRE.
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Customer Review Rating plus BBB Rating Summary

Cooling Unlimited, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.