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This Business is not BBB accredited

Crunchtown Marketing

Phone: (781) 281-0906 Fax: (781) 281-0765 400 West Cummings Park, Woburn, MA 01801 http://crunchtownmarketing.com View Additional Web Addresses

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Description

Community Crunch specializes in fundraising & advertising services. The business works with schools and youth-related organizations and create unique fundraising opportunities for them that are supported by their local business community.

BBB Accreditation

On 5/9/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 2B. Abide by the BBB Code of Advertising, available online at: http://www.bbb.org/membership/codeofad.asp. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Crunchtown Marketing include:

  • 16 complaints filed against business
  • 2 complaints filed against business that were not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Crunchtown Marketing include:

  • Response to 16 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 16

Additional Complaint Information

BBB has noted a pattern of complaints for Community Crunch/ Crunchtown Marketing where the consumer has purchased advertising which is neither received, nor have they been given a refund. BBB has written to the business regarding this pattern.  The business has responded to the complaints by referring consumers to a lawyer for the business stating "Our company has filed Chapter 11 Bankruptcy."

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Crunchtown Marketing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: February 09, 2010 Business started: 10/01/2009 in MA Business incorporated: 10/01/2009 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Andrew Friend, President
Contact Information
Principal: Mr. Andrew Friend, President
Number of Employees

8

Business Category

ADVERTISING SPECIALTIES MARKETING PROGRAMS & SERVICES FUND RAISING GAMES, MERCHANDISE & SUPPLIES Advertising Agencies (NAICS: 541810)

Alternate Business Names
Community Crunch
Industry Tips
Is Your Digital Marketing Outdated? Is Your Digital Marketing Outdated? - Video

Customer Review Rating plus BBB Rating Summary

Crunchtown Marketing has received 1.83 out of 5 stars based on 2 Customer Reviews and a BBB Rating of D-.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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On 05/20/2014, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 14-41088. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U. S. Bankruptcy Court 595 Main Street Worcester MA 01608 for resubmission to that court. The case number should be entered on the form.