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BBB Business Review

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BBB Accredited Business since

The Motorsport Lab, Inc.

Additional Locations

Phone: (617) 383-7655 711 Atlantic Ave Lowr Level, Boston, MA 02111 http://www.motorsportlab.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Motorsport Lab is a media agency that specializes in designing and implementing events and engagements using sports cars. In addition, they offer "Supercar Experiences" which allows the customer to learn to drive a sports car in 60 minute or weekend long adventures. Ferraris, Lamborghinis and Aston Martins are available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Motorsport Lab, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Motorsport Lab, Inc. include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on The Motorsport Lab, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 21, 2010 Business started: 01/01/2007 in MA Business incorporated 06/23/2010 in MA
Type of Entity

Corporation

Business Management
Mr. Ray Chang, Partner
Contact Information
Principal: Mr. Ray Chang, Partner
Number of Employees

4

Business Category

ADVERTISING - MOBILE MEDIA CONSULTANT DRIVING INSTRUCTION BUSINESS PROMOTIONS - GENERAL Outdoor Advertising (NAICS: 541850)

Products & Services

The Motorsport Lab, Inc. sells the following brand(s): Ferrari, Lamborghini

Hours of Operation
M: 7:00 AM - 3:00 PM
T: 7:00 AM - 3:00 PM
W: 7:00 AM - 3:00 PM
Th: 7:00 AM - 3:00 PM
F: 7:00 AM - 3:00 PM
S: Closed
Su: Closed
Refund and Exchange Policy
The company states on it's website: "Our refunds and rescheduling policy are similar to making changes to airline reservations.  Refunds: You have 24 hours after you originally schedule your experience to another date or cancel for a full refund, at no charge.  Thereafter, no refunds will be issued.   Rescheduling:  1)  Before 7 days of your experience,  you will be charged a $50 change fee to reschedule your experience.  2)  Within 7 days of your experience, you will be charged a $99 change fee to reschedule your experience.   3)  If you reschedule again, you will be charged the above-mentioned fees again.  Deal vouchers like a Groupons will not be issued refunds and must comply with specific terms and conditions."
Service Area
The Motorsport Lab, Inc. provides their services in FLORIDA , MAINE , MASSACHUSETTS & NEW HAMPSHIRE.

Customer Review Rating plus BBB Rating Summary

The Motorsport Lab, Inc. has received 4.11 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.