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Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

The Motorsport Lab, Inc.

Additional Locations

Phone: (617) 383-7655 711 Atlantic Ave Lowr Level, Boston, MA 02111 http://www.motorsportlab.com

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Description

The Motorsport Lab is a media agency that specializes in designing and implementing events and engagements using sports cars. In addition, they offer "Supercar Experiences" which allows the customer to learn to drive a sports car in 60 minute or weekend long adventures. Ferraris, Lamborghinis and Aston Martins are available.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Motorsport Lab, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Motorsport Lab, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Motorsport Lab, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

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BBB file opened: December 21, 2010 Business started: 01/01/2007 in MA Business incorporated: 06/23/2010 in MA
Type of Entity

Corporation

Business Management
Mr. Ray Chang, Partner
Contact Information
Principal: Mr. Ray Chang, Partner
Number of Employees

4

Business Category

ADVERTISING - MOBILE MEDIA CONSULTANT DRIVING INSTRUCTION BUSINESS PROMOTIONS - GENERAL Outdoor Advertising (NAICS: 541850)

Products & Services

The Motorsport Lab, Inc. sells the following brand(s): Ferrari, Lamborghini

Hours of Operation
M: 7:00 AM - 3:00 PM
T: 7:00 AM - 3:00 PM
W: 7:00 AM - 3:00 PM
Th: 7:00 AM - 3:00 PM
F: 7:00 AM - 3:00 PM
S: Closed
Su: Closed
Refund and Exchange Policy
The company states on it's website: "Our refunds and rescheduling policy are similar to making changes to airline reservations.  Refunds: You have 24 hours after you originally schedule your experience to another date or cancel for a full refund, at no charge.  Thereafter, no refunds will be issued.   Rescheduling:  1)  Before 7 days of your experience,  you will be charged a $50 change fee to reschedule your experience.  2)  Within 7 days of your experience, you will be charged a $99 change fee to reschedule your experience.   3)  If you reschedule again, you will be charged the above-mentioned fees again.  Deal vouchers like a Groupons will not be issued refunds and must comply with specific terms and conditions."
Service Area
The Motorsport Lab, Inc. provides their services in FLORIDA , MAINE , MASSACHUSETTS & NEW HAMPSHIRE.

Customer Review Rating plus BBB Rating Summary

The Motorsport Lab, Inc. has received 4.4 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

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BBB Complaint Process

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