BBB Business Review
This Business is not BBB accredited
Phone: (866) 214-5273 View Additional Phone Numbers 225 Franklin Street 26th Floor, Boston, MA 02110 ! There is an alert on Open Business Directory Ltd. !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Open Business Directory Ltd. include:
- 1619 complaints filed against business
- Failure to respond to 451 complaints filed against business
- 41 complaints filed against business that were not resolved
- 920 serious complaints filed against business
- Overall complaint history with BBB
- BBB does not have a clear understanding of this business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||479|
|Total Closed Complaints||1619|
Additional Complaint Information
We have received a number of complaints regarding advertising and sales practice issues. We have received many reports that consumers are receiving advertisements via fax which they are to sign and send back to the company. Yellow-Page-USA.com uses a name and logo so close to the actual Yellow Page Group consumers believe they are dealing with their current advertiser. They are then enrolled into an agreement and told they have to pay a fee to cancel.
Based on BBB files, this company has a high volume and pattern of complaints. This company was notified of our concerns on December 14, 2011. The complaints concerned advertising and sales practice issues. The company has failed to respond to our correspondence and have failed to correct the underlying reason for the complaints.
Based on BBB Files this business has a pattern of complaint concerning sales issues and billing and collection issues. Consumers state that they are sent an overdue bill from this company demanding payment. However, consumers state that they never signed up for any service with the company. Consumers state when they call to inquire about the bill they are told they agreed to the service when they actually only confirmed their address when the business called or sent a fax. Consumer's state that at some point the business called or faxes over a sheet with their business information asking if their address was correct and when they verify the information the company signs them up for service.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||64|
Type of Entity
Business ManagementMr. Petrenko Vladimir Sergeyevich, Principal Mr. Marshall Carter, Chairman of the Board
Number of Employees
ADVERTISING-DIRECTORY & GUIDE
Alternate Business NamesYellow-page-usa.com
Industry TipsBusiness Directory Scam Office Supply Scams
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview