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This Business is not BBB accredited

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Open Business Directory Ltd. include:

  • 1619 complaints filed against business
  • Failure to respond to 451 complaints filed against business
  • 41 complaints filed against business that were not resolved
  • 920 serious complaints filed against business
  • Overall complaint history with BBB
  • BBB does not have a clear understanding of this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1619 complaints closed with BBB in last 3 years | 267 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 924
Billing/Collection Issues 206
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 479
Total Closed Complaints 1619

Additional Complaint Information

We have received a number of complaints regarding advertising and sales practice issues. We have received many reports that consumers are receiving advertisements via fax which they are to sign and send back to the company. Yellow-Page-USA.com uses a name and logo so close to the actual Yellow Page Group consumers believe they are dealing with their current advertiser. They are then enrolled into an agreement and told they have to pay a fee to cancel.

Based on BBB files, this company has a high volume and pattern of complaints. This company was notified of our concerns on December 14, 2011. The complaints concerned advertising and sales practice issues. The company has failed to respond to our correspondence and have failed to correct the underlying reason for the complaints.

Based on BBB Files this business has a pattern of complaint concerning sales issues and billing and collection issues. Consumers state that they are sent an overdue bill from this company demanding payment. However, consumers state that they never signed up for any service with the company. Consumers state when they call to inquire about the bill they are told they agreed to the service when they actually only confirmed their address when the business called or sent a fax. Consumer's state that at some point the business called or faxes over a sheet with their business information asking if their address was correct and when they verify the information the company signs them up for service.

Customer Reviews Summary Read customer reviews

64 Customer Reviews on Open Business Directory Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 64
Total Customer Reviews 64

Additional Information

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BBB file opened: March 07, 2011 Business started: 01/01/1984
Type of Entity

Partnership

Business Management
Mr. Petrenko Vladimir Sergeyevich, Principal Mr. Marshall Carter, Chairman of the Board
Contact Information
Principal: Mr. Petrenko Vladimir Sergeyevich, Principal
Number of Employees

1

Business Category

ADVERTISING-DIRECTORY & GUIDE

Alternate Business Names
Yellow-page-usa.com
Industry Tips
Business Directory Scam Office Supply Scams

Customer Review Rating plus BBB Rating Summary

Open Business Directory Ltd. has received 1 out of 5 stars based on 64 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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Mail sent to the business on 02/01/2014 was returned by the U.S. Postal Service as Box Closed - No Order.