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BBB Accredited Business since
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ideaLaunch offers content marketing services and solutions to customers that want to grow there business organically—the content marketing way! WriterAccess is a marketplace and platform to connect directly with professional writers for custom content created to specification. WordVision offers content marketing performance software that tracks the impact of content publish on the web. LifeTips offers book publishing services for authors that want to reach millions of readers and fans. The business does not offer resume writing services. Free one-on-one demonstrations are available.
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A BBB Accredited Business since
BBB has determined that ideaLaunch.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ideaLaunch.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Byron H. White, President
Number of Employees
WRITING SERVICES PUBLISHERS-PERIODICAL ADVERTISING SPECIALTIES Printing and Writing Paper Merchant Wholesalers (NAICS: 424110)
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Refund and Exchange PolicyThe business states if you're not delighted with any of their services, you don't pay.
Alternate Business NamesWriterAccess.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
240 Commercial St
Boston, MA 02109 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Desired Settlement: Refund
Consumer Response: They are NOT refunding my money. They say clearly on their website, on BBB's site that they have a 100% refund policy. Regards, ******** *******
Business Response: After serving 16,000 customers with ZERO complaints, it was inevitable that we would find ONE customer would surface to the top with a claim. Sadly, this customer seems to approach business with the attitude that TERMS AND CONDITIONS do not matter. Businesses cannot run business without terms and conditions, that is simply a fact. *** has stated in writing to us that he is satisfied with our writing services, and acknowledges we went out of the way to offer a discount to him even though that offer has expired. We have offered ABOVE AND BEYOND great service and great solutions to him. We must uphold our terms and conditions however, to *** and all customers.We look forward hearing from BBBOnline as to the decision to uphold our terms of service.
Consumer Response: On the BBB website it states "Refund and Exchange PolicyThe business states if you're not delighted with any of their services, you don't pay." On WritersAccess.com it states "Forget about bells, whistles and bull; our guarantee is remarkably simple. If you're not completely satisfied for any reason, you get a refund. Period. " http://www.writeraccess.com/satisfaction-guarantee/http://www.bbb.org/boston/business-reviews/word-processing-service/idealaunch-com-in-boston-ma-95027/What should I do? They are holding, almost $4000 of my company and we cannot use it because we are shut out AND they will not return it. Regards ******** *******
Customer Reviews Summary