Are You the Business Owner of Window World of Rhode Island, Inc. ?
If yes, click here to login.
2 of 2 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Window World of Rhode Island, Inc. specializes in high efficiency vinyl replacement windows, entry, patio, and garage doors, siding, and shutters.
Request a Quote
A BBB Accredited Business since
BBB has determined that Window World of Rhode Island, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Window World of Rhode Island, Inc. include:
- Length of time business has been operating
Factors that raised the rating for Window World of Rhode Island, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The license number is 34451.
Type of Entity
Business ManagementMrs. Karen L Schumer, President Ms. Tiffany Schumer, Office Manager Mr. John Schumer, Vice President
Number of Employees
WINDOWS-REPLACEMENT WINDOWS-INSTALLATION & SALES WINDOWS & DOORS - INSTALLATION & SERVICE WINDOWS - VINYL VINYL SIDING STORM WINDOWS & DOORS-REPAIR STORM WINDOWS & DOORS SHUTTERS GARAGE DOORS- INSTALLATIONS & REPAIRS GARAGE DOORS & OPENERS WINDOWS Residential Remodelers (NAICS: 236118)
Products & Services
Window World of Rhode Island, Inc. sells the following brand(s): Comfort World, Therma Tru, Window World
Window World of Rhode Island, Inc. offers the following product(s): Entry Doors, Garage Doors, Shutters, Vinyl Siding, Windows
Method(s) of PaymentCash
Service AreaWindow World of Rhode Island, Inc. provides their services in RHODE ISLAND.
Alternate Business NamesWindow World of RI Window World RI
BBB Program Participation
Opt Out of Action To Do List Emails
Industry Tips27 Questions For Home Owners Read Before You Sign Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
380 Jefferson Blvd
Warwick, RI 02886 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/1/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Window world offered financing terms of 1% of the principal per month for 11 months and a balloon on the 12 month. No interest for the first 11 months. The salesman offered these terms, had me call Wells Fargo and identify this transaction as a window world transaction. Wells Fargo issued a credit card with a limit of $11,000. The total invoice was for $10,891. Shortly after the installation, which is approximately a month and a half ago, I was notified that my monthly payment would be $381 versus approximately $111. I spoke to the salesman and the owner and complained that this was not the terms we had agreed to or that had been offered. They acknowledged that but said the salesman was confused. The salesman had worked for a another window company which offered 1% and that is why he offered me the 1%. I asked him to abide by the terms that were quoted and they have come back and said that there is no way they can do that. They say the only way they could abide by the terms is to supplement my payment by $270 and they are not sure that I would pay them at the end of 11 months. Somehow they're trying to make this my issue versus their misrepresentation and fraudulent offer. I am asking them to comply the quoted terms. I have been offered a $500 discount which I rejected. I will have negative cash flow of $3000 over the next 11 months Because of this misrepresentation. I am asking that this experience be posted. I would encourage any prospective buyer to seek an alternative vendor. Based upon this experience, I believe their lifetime offer is worthless. I ask you to make prospective buyers aware of their fraudulent sales practices.
Desired Settlement: They should comply with the terms they have quoted.
Business Response: What Mr. ***** signed up for was an interest free twelve months same as cash program we have through Well Fargo Bank. He has that interest free program in the form of a contract with Wells Fargo. He is going to pay the exact same amount for his windows regardless of his monthly payment. His slightly higher payments means a smaller balloon payment due in eleven months. The only sticking point is the amount of his monthly payments. Once the contract was accepted by Wells Fargo there was no altering the contract. Mr ***** had mentioned he was putting his home up for sale and moving to ***** with the intention of selling his home during this next year. We tried to come to an agreement where we would help Mr. ***** with the difference in his monthly payment and be repaid by him at the termination of the loan but the significant possibility of him being a resident of ***** and his only assurance of us receiving the balance of the money owed us was his word that he would repay us at that future date, became the sticking point. In lieu of this we offered a five-hundred dollar ($500) discount which we felt was more than sufficient to offset the present value of the additional money he had not planned on having to come up with, but he turned that down. Those dollars would not have had to be repaid. Let me reiterate he is not paying one dollar more for the windows he purchased.In the end this became about an honest error by an inexperienced sales person we tried to make right but could not come to an amicable agreement.
Consumer Response: What is being ignored is that the sales promotion is a classic bait and switch. I will be spending $3000 more in cash during the next 11 months than I was willing to commit to. To denigrate my credit worthiness is insulting At a minimum. The problem is theirs not mine. I want them to write a check for $3000 to me and I will sign a note to pay them $3000 at the end of 11 months. Anything less than that is unacceptable. I have gone to the ***** ****** contractors board and have found out that they have four complaints against them. I will be placing a fifth complaint. I believe this is an organization that is short on integrity.Regards, ******* *****
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.