BBB Logo

Better Business Bureau ®
Start With Trust®
Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Window World of Rhode Island, Inc. ?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Window World of Rhode Island, Inc.

Phone: (401) 921-6693 Fax: (401) 921-1753 380 Jefferson Blvd, Warwick, RI 02886 View Additional Email Addresses http://www.windowworldri.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Window World of Rhode Island, Inc. specializes in high efficiency vinyl replacement windows, entry, patio, and garage doors, siding, and shutters.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Window World of Rhode Island, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Window World of Rhode Island, Inc. include:

  • Length of time business has been operating

Factors that raised the rating for Window World of Rhode Island, Inc. include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Window World of Rhode Island, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

top
BBB file opened: January 04, 2012 Business started: 01/01/2011 in RI Business started locally: 01/01/2008 Business incorporated: 11/03/2010 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The license number is 34451.

Type of Entity

Corporation

Business Management
Mrs. Karen L Schumer, President Ms. Tiffany Schumer, Office Manager Mr. John Schumer, Vice President
Contact Information
Customer Contact: Mr. John Schumer, Vice President
Principal: Mrs. Karen L Schumer, President
Principal: Ms. Tiffany Schumer, Office Manager
Number of Employees

6

Business Category

WINDOWS-REPLACEMENT WINDOWS-INSTALLATION & SALES WINDOWS & DOORS - INSTALLATION & SERVICE WINDOWS - VINYL VINYL SIDING STORM WINDOWS & DOORS-REPAIR STORM WINDOWS & DOORS SHUTTERS GARAGE DOORS- INSTALLATIONS & REPAIRS GARAGE DOORS & OPENERS WINDOWS Residential Remodelers (NAICS: 236118)

Products & Services

Window World of Rhode Island, Inc. sells the following brand(s): Comfort World, Therma Tru, Window World

Window World of Rhode Island, Inc. offers the following product(s): Entry Doors, Garage Doors, Shutters, Vinyl Siding, Windows

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
Service Area
Window World of Rhode Island, Inc. provides their services in RHODE ISLAND.
Alternate Business Names
Window World of RI Window World RI
BBB Program Participation

Opt Out of Action To Do List Emails

Industry Tips
27 Questions For Home Owners Read Before You Sign Windows

Customer Review Rating plus BBB Rating Summary

Window World of Rhode Island, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Email Addresses

  • - Sales
Find a LocationX

  Change Location
Show Only Accredited Locations

This survey does not collect personally identifiable information.

Complaint Detail(s)

9/1/2014 Problems with Product/Service
7/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Window world offered financing terms of 1% of the principal per month for 11 months and a balloon on the 12 month. No interest for the first 11 months. The salesman offered these terms, had me call Wells Fargo and identify this transaction as a window world transaction. Wells Fargo issued a credit card with a limit of $11,000. The total invoice was for $10,891. Shortly after the installation, which is approximately a month and a half ago, I was notified that my monthly payment would be $381 versus approximately $111. I spoke to the salesman and the owner and complained that this was not the terms we had agreed to or that had been offered. They acknowledged that but said the salesman was confused. The salesman had worked for a another window company which offered 1% and that is why he offered me the 1%. I asked him to abide by the terms that were quoted and they have come back and said that there is no way they can do that. They say the only way they could abide by the terms is to supplement my payment by $270 and they are not sure that I would pay them at the end of 11 months. Somehow they're trying to make this my issue versus their misrepresentation and fraudulent offer. I am asking them to comply the quoted terms. I have been offered a $500 discount which I rejected. I will have negative cash flow of $3000 over the next 11 months Because of this misrepresentation. I am asking that this experience be posted. I would encourage any prospective buyer to seek an alternative vendor. Based upon this experience, I believe their lifetime offer is worthless. I ask you to make prospective buyers aware of their fraudulent sales practices.

Desired Settlement: They should comply with the terms they have quoted.

Business Response: What Mr. ***** signed up for was an interest free twelve months same as cash program we have through Well Fargo Bank.  He has that interest free program in the form of a contract with Wells Fargo.  He is going to pay the exact same amount for his windows regardless of his monthly payment.  His slightly higher payments means a smaller balloon payment due in eleven months.  The only sticking point is the amount of his monthly payments.  Once the contract was accepted by Wells Fargo there was no altering the contract.  Mr ***** had mentioned he was putting his home up for sale and moving to ***** with the intention of selling his home during this next year.  We tried to come to an agreement where we would help Mr. ***** with the difference in his monthly payment and be repaid by him at the termination of the loan but the significant possibility of him being a resident of ***** and his only assurance of us receiving the balance of the money owed us was his word that he would repay us at that future date, became the sticking point.  In lieu of this we offered a five-hundred dollar ($500) discount which we felt was more than sufficient to offset the present value of the additional money he had not planned on having to come up with, but he turned that down.  Those dollars would not have had to be repaid.  Let me reiterate he is not paying one dollar more for the windows he purchased.In the end this became about an honest error by an inexperienced sales person we tried to make right but could not come to an amicable agreement.

Consumer Response: What is being ignored is that the sales promotion is a classic bait and switch. I will be spending $3000 more in cash during the next 11 months than I was willing to commit to. To denigrate my credit worthiness is insulting At a minimum. The problem is theirs not mine. I want them to write a check for $3000 to me and I will sign a note to pay them $3000 at the end of 11 months. Anything less than that is unacceptable. I have gone to the ***** ****** contractors board and have found out that they have four complaints against them. I will be placing a fifth complaint. I believe this is an organization that is short on integrity.Regards, ******* *****  

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.