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BBB Accredited Business since

PFR Acquisition, LLC

Additional Locations

Phone: (508) 676-6820 Fax: (508) 676-6823 1325 Airport Road, Fall River, MA 02720 http://www.gopella.com

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Description

Pella Windows & Doors of Southeastern MA and RI offers the sale, installation and service of Pella windows, entry doors, storm doors & patio doors.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PFR Acquisition, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PFR Acquisition, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

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Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PFR Acquisition, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 15, 2010 Business started: 01/01/1975 in MA Business incorporated: 07/01/2005 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 21210.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 149840.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is CS-081843.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stephen Dickinson, General Manager Mr. Steve Bonas, General Manager
Contact Information
Principal: Mr. Stephen Dickinson, General Manager
Number of Employees

49

Business Category

WINDOWS-INSTALLATION & SALES DOORS STORM WINDOWS & DOORS WINDOWS-REPLACEMENT All Other Specialty Trade Contractors (NAICS: 238990)

Service Area
PFR Acquisition, LLC provides their services in MASSACHUSETTS & RHODE ISLAND.
Alternate Business Names
Pella Windows and Doors Pella Winows and Doors of Southeastern MA and RI
Industry Tips
27 Questions For Home Owners Read Before You Sign Windows

Additional Locations

  • 120 Highland Ave

    Seekonk, MA 02771 (508) 336-6766

  • 127 Faunce Corner Rd

    North Dartmouth, MA 02747 (508) 997-7900

  • 1325 Airport Road

    Fall River, MA 02720 (508) 676-6820

  • 1600 Falmouth Rd

    Centerville, MA 02632 (508) 771-9730

  • 224 Post Rd

    Westerly, RI 02891 (401) 322-1333

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

1/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Through my building contractor we bought three sets of sliding doors. 7 panels in all. Aluminum clad on the outside, wood on the inside. Almost all seven panels have failed. Water got in between the glass panels at the bottom and into the interior of the doors where it decayed the wood and through electrolysis corroded the aluminum from the inside. The decaying wood is water soaked and starting to expand as well. The company knew about this defect in the design and manufacture of these panels and knew so before the warrantee expired. Yet they failed to notify us of this problem and/or to alert us of this defect, nor of any remedy that might result in anything but failure of the panels. They just kept silent, hoping that the problem didn't become noticed until after the warrantee expired. They have offered to replace parts of the system for ±$4,000 plus ±$1100 for installation. That is $5100 to replace items that should not need replacement at all. I find this wholly inadequate, disingenuous, and really exasperating. When challenged on this they have offered a complete replacement with a lesser quality item at the same $5,100. But this would require replacing the the windows directly above the sliders ay my expense as well. This is not acceptable.

Desired Settlement: While I may be convinced that I should pay for something, as I have gotten some use out of the windows, I do not consider paying $5,100 for sliders which should not have failed. The manufacturer changed the design of these panels years before the expiration of their warrantee period, yet failed to notify us of the potential problems which they were very familiar with. ***** should step up and replace the panels for free. If they will do that, I will pay the $1,000 to $1,100 installation charge.

Business Response: The product is out of the 10 years warranty. Replacement parts were quoted at cost because of our relationship with the customer's builder ****** ******. The alternate product quoted was not a lesser product but a different desgn.

8/29/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A Pella Window and Door sunroom on my home is literally rotting off the house. My insurance company (*******) has denied my claim and also sent an engineer to back up their denial of my homeowner's claim. Both have concluded that product design is the reason for the imploding of the unit.Needless to say, the room provides a major hazard to anyone in my home or backyard. The unit is 90% glass and has fallen off the foundation and is
ready to implode at any time. I cannot afford to dismantle the unit and do not know where to turn. Please advise on how to have Pella take responsibility for the "poor product design." I have been told by my insurance company that Pella is my solution to the problem.

Desired Settlement: Dismantle old unit and replace

Business Response: Pella Windows & Doors has a long history of servicing and warranting products that we sell. This sunroom was purchased in the 1980's and has long been out of service. The last history we have with this customer dates from 2005 when they purchased parts for the sunroom and hired their own contractor to do repairs. We would be glad to assist the customer in getting quotes from contractors we work with to try and remedy the situation.

Consumer Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

We have been constantly asking for help to resolve this issue since 1995! The sunroom was purchased in 1989 and began to show water damage within 5 years. We desperately came to you several times for help with little avail. The product design is defective and no matter what we did, the water leaking continued.  I have an engineers report to support poor product design. Do you wish for that report to be forwarded to you?  When will you take responsibility for this poor design?? Do wish for me to forward photos of the gaping mass falling off the house?