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BBB Accredited Business since
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Pella Windows & Doors of Southeastern MA and RI offers the sale, installation and service of Pella windows, entry doors, storm doors & patio doors.
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A BBB Accredited Business since
BBB has determined that PFR Acquisition, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PFR Acquisition, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The number is 21210.
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 149840.
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is CS-081843.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stephen Dickinson, General Manager Mr. Steve Bonas, General Manager
Number of Employees
WINDOWS-INSTALLATION & SALES DOORS STORM WINDOWS & DOORS WINDOWS-REPLACEMENT All Other Specialty Trade Contractors (NAICS: 238990)
Service AreaPFR Acquisition, LLC provides their services in MASSACHUSETTS & RHODE ISLAND.
Alternate Business NamesPella Windows and Doors Pella Winows and Doors of Southeastern MA and RI
Industry Tips27 Questions For Home Owners Read Before You Sign Windows
120 Highland Ave
Seekonk, MA 02771 (508) 336-6766 Directions
127 Faunce Corner Rd
North Dartmouth, MA 02747 (508) 997-7900 Directions
1325 Airport Road
Fall River, MA 02720 (508) 676-6820 Directions
1600 Falmouth Rd
Centerville, MA 02632 (508) 771-9730 Directions
224 Post Rd
Westerly, RI 02891 (401) 322-1333 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Through my building contractor we bought three sets of sliding doors. 7 panels in all. Aluminum clad on the outside, wood on the inside. Almost all seven panels have failed. Water got in between the glass panels at the bottom and into the interior of the doors where it decayed the wood and through electrolysis corroded the aluminum from the inside. The decaying wood is water soaked and starting to expand as well. The company knew about this defect in the design and manufacture of these panels and knew so before the warrantee expired. Yet they failed to notify us of this problem and/or to alert us of this defect, nor of any remedy that might result in anything but failure of the panels. They just kept silent, hoping that the problem didn't become noticed until after the warrantee expired. They have offered to replace parts of the system for ±$4,000 plus ±$1100 for installation. That is $5100 to replace items that should not need replacement at all. I find this wholly inadequate, disingenuous, and really exasperating. When challenged on this they have offered a complete replacement with a lesser quality item at the same $5,100. But this would require replacing the the windows directly above the sliders ay my expense as well. This is not acceptable.
Desired Settlement: While I may be convinced that I should pay for something, as I have gotten some use out of the windows, I do not consider paying $5,100 for sliders which should not have failed. The manufacturer changed the design of these panels years before the expiration of their warrantee period, yet failed to notify us of the potential problems which they were very familiar with. ***** should step up and replace the panels for free. If they will do that, I will pay the $1,000 to $1,100 installation charge.
Business Response: The product is out of the 10 years warranty. Replacement parts were quoted at cost because of our relationship with the customer's builder ****** ******. The alternate product quoted was not a lesser product but a different desgn.
Problems with Product/Service
Read Complaint Details
Complaint: A Pella Window and Door sunroom on my home is literally rotting off the house. My insurance company (*******) has denied my claim and also sent an engineer to back up their denial of my homeowner's claim. Both have concluded that product design is the reason for the imploding of the unit.Needless to say, the room provides a major hazard to anyone in my home or backyard. The unit is 90% glass and has fallen off the foundation and is
Desired Settlement: Dismantle old unit and replace
Business Response: Pella Windows & Doors has a long history of servicing and warranting products that we sell. This sunroom was purchased in the 1980's and has long been out of service. The last history we have with this customer dates from 2005 when they purchased parts for the sunroom and hired their own contractor to do repairs. We would be glad to assist the customer in getting quotes from contractors we work with to try and remedy the situation.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
We have been constantly asking for help to resolve this issue since 1995! The sunroom was purchased in 1989 and began to show water damage within 5 years. We desperately came to you several times for help with little avail. The product design is defective and no matter what we did, the water leaking continued. I have an engineers report to support poor product design. Do you wish for that report to be forwarded to you? When will you take responsibility for this poor design?? Do wish for me to forward photos of the gaping mass falling off the house?