Business ProfileforPella Windows and Doors of Southern New England

Pella Windows and Doors installed two windows and a storm door for me in 2022. The storm door is leaking which results to there being pooling water underneath the inside door mat. I called Pella and made a request for service on their website. A representative from Pella asked that I call ****** Doors. I called ****** and described the problem. I was told that the door was within manufacturer's design and that I needed to apply caulking to the upper part of the door. I instructed them that the leaking was near the lower window. I was informed there was nothing they could do. Pella never responded to my online service request. My only option was to call another door vendor to have them replace the door I purchased (Pella installed). I am requesting that Pella honor their warranty and commitment to customer service by refunding me the price of the storm door. At this time, I have covered the storm door window gaskets with waterproof tape to prevent any interior damage. Very disappointed in how the sales experience compares to their disappointed in how the sales experience compares to their customer service. ********************** needs to stand behind their products!Sales Order # CF27515-3 Registration # ****C 271 ******