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BBB Accredited Business since

PFR Acquisition, LLC

Additional Locations

Phone: (508) 676-6820 Fax: (508) 676-6823 1325 Airport Road, Fall River, MA 02720 http://www.gopella.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Pella Windows & Doors of Southeastern MA and RI offers the sale, installation and service of Pella windows, entry doors, storm doors & patio doors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that PFR Acquisition, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PFR Acquisition, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PFR Acquisition, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 15, 2010 Business started: 01/01/1975 in MA Business incorporated 07/01/2005 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.state.ri.us/contact/index.php
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 21210.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 149840.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is CS-081843.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stephen Dickinson, General Manager Mr. Steve Bonas, General Manager
Contact Information
Principal: Mr. Stephen Dickinson, General Manager
Number of Employees

49

Business Category

WINDOWS-INSTALLATION & SALES DOORS STORM WINDOWS & DOORS WINDOWS-REPLACEMENT All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

PFR Acquisition, LLC sells the following brand(s): Pella Windows & Doors

PFR Acquisition, LLC offers the following product(s): Doors, Skylights, Windows

Method(s) of Payment
Cash
Check
MasterCard
Visa
Discove
Financing available through Wells Fargo
Refund and Exchange Policy
The Business States: All products are ordered specifically for the customer and are not returnable
Service Area
PFR Acquisition, LLC provides their services in MASSACHUSETTS & RHODE ISLAND.
Alternate Business Names
Pella Windows and Doors Pella Winows and Doors of Southeastern MA and RI
Industry Tips
27 Questions For Home Owners Read Before You Sign Windows
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.